This pack provides a series of tools to encourage everyone to gather feedback from customers and to act on the results.

Virtual team activities to help vistual team leaders plan successfully for implementing a change initiative and refine leadership skills.

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectati

Meteor Strike is a team activity that requires participants to communicate effectively, to influence each other with a positive impact and to make effective decisions. It also raises awareness of equality and diversity issues. DOWNLOAD NOW

More Session Shakers provides energisers and icebreakers at your fingertips which make an immediate impact on workshops, meetings and training sessions.

This resource will encourage you to look at your courses with a fresh eye, and so produce memorable training sessions. You'll have new ideas and fresh techniques to help create your own personal style for stimulating, up-to-the-minute training delivery

New products coming soon. Click on "More Details" to see our workshop on resilience at work

Empowerment is a key technique for improving customer and employee satisfaction.

Benchmarking, the process of identifying, understanding and adapting outstanding business practices, is rapidly proving itself to be an essential management tool.

Sarah Cook's book offers a systematic, customer-focused approach to improving the way we work. The methods it describes can be applied equally to a specific area or function and to the organization as a whole.

High quality Projector Hire. Only £60 per day plus delivery and VAT. Ideal for training, meetings, events and conferences. Same day delivery possible if urgently required. 7 Days a week. Call 01628 526535

This is an interactive team activity that requires team members to listen clearly to other team members, to share all the information they have been given and to work out a process for managing the information. DOWNLOAD NOW

Raising Self-Awareness via EQ diagnostic and telephone one-to-one coaching debrief and personal action planning.

This activity is designed to demonstrate the need for cooperation and effective communication across groups in order to achieve a win:win situation. DOWNLOAD NOW

Secret Service offers a realistic assessment of the major issues involved in implementing and managing high standards of customer service.

This pack will help the organisation improve the quality of the service that it provides to its customers.

This pack provides a series of tools for service leaders to create an environment where people want to give of their best.

Session Shakers is packed with 50 innovative energisers and icebreakers to help your people learn. Short bursts of fun get learning messages across in a memorable and stimulating way.

Stranded at Sea is a fun team activity that requires the team to communicate effectively, to influence each other with a positive impact and to make effective decisions. It also calls for strong leadership skills and consensus making. DOWNLOAD NOW

Sudoku Challenge is a fun team activity that requires participants to organise their resources, co-operate and communicate effectively within their own team and across teams. DOWNLOAD NOW

This pack will ensure that the needs of the customer are a constant focus.

This is a fun and engaging activity that encourages individuals to reveal information about themselves and their views on what makes a high performing team. DOWNLOAD NOW

This is an interactive team activity that encourages everyone to recognise the strengths of individuals in the team and what they appreciate in others. It helps create awareness of the power of recognition. DOWNLOAD NOW

A high energy activity that requires the team to use strong organisational and collaboration skills, quick decision making and assertiveness to meet the customer requests at the same time as controlling costs and making a profit. DOWNLOAD NOW

This pack will help you construct a sound business case for creating a culture of service excellence within your organisation.

This book is designed to assist you in understanding the characteristics of a high performance manager, to help you assess where your strengths and development areas lie as a manager and to create a plan of action for realising your management potential.

As global competition intensifies and organisations seek to attract and retain talent, 'engaging' employees becomes an issue of increasingly high importance.

This pack will help managers to engender a culture where everyone throughout the organisation recognises that they have an internal customer.

Peter Quarry , Mike Robson and Sarah Cook get to grips with this often indistinct and elusive management role.

Peter Quarry, Mike Robson and Sarah Cook discuss the manager's role as problem solver and explore the process and techniques involved.