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    “Client focused, proactive and a pleasure to work with”.
    “Stairway’s understanding of our business and the quality of everything they deliver is outstanding. For results, expertise and a passion for customer service they really are the right choice.”

    HR Director Conrad Hotels & Resorts

Welcome to the stairway consultancy

The Stairway Consultancy is a management consultancy dedicated to helping organisations increase their focus on the customer and develop their leadership and employee capability.

In this way we successfully enhance our clients' ability to retain customers and maximise their long-term stakeholder value and growth.

Leadership and Management Development


We have a proven track record of designing and delivering global Leadership and Management Development Programmes that have a long lasting and positive impact on individual and organisational performance.

We customise all our programmes and use a blended learning approach to drive behavioural change.

Customer Experience


We provide consultancy and training design and delivery in all aspects of Customer Experience.   We work in partnership with our clients to help them deliver exceptional service.

Practical and tailored to the client organisation, we help drive tangible improvements in customer satisfaction and organisational performance.

Team Building and Facilitation


We design and facilitate interactive and participative Team Building Events, Team Away Days, Conferences and Team Meetings. We bring high levels of support and challenge to engage team members and help create high performing teams.

The Stairway team of facilitators are highly experienced at helping create and develop high performing teams.

Personal Effectiveness, Coaching and Talent Management


We work with individuals on a one to one and small group basis in the areas of Personal Effectiveness and Talent Management. Our Executive Coaching helps individuals and teams set and achieve their personal objectives, become more effective and better manage and develop their careers.

Looking for high impact training material?

We have a wide range of Training Games, Activities, Toolkits, Books and DVDs.

Training Shop