People Management

The 99 instruments in this two volume collection deal with understanding, attitudes and behaviour across a wide range of skills and functions, from counselling to customer care, from leadership to recruitment.

This pocket guide, based on best practice guidelines, looks at what you can do to ensure your employees fulfil their obligations and turn up as required.

This is a team activity that is reflective yet at the same time generates excitement and interest. It is suitable for teams, departments, cross-functional working groups as well as organisations as a whole. DOWNLOAD NOW

This pack is about how people can be encouraged to feel part of the workplace and to make the sort of decisions they would make at home.

Anyone who wants to understand more about the role of facilitation in business will benefit from working through this pack. As a toolkit, however, it provides much more than just a thorough grounding in the subject. There are self-study exercises for the

Leading for success is intended to provide managers with practical advice and tips on how to become an effective leader.

Practical tools and techniques for leaders on how to create a customer-focused culture.

Virtual team activities to help vistual team leaders plan successfully for implementing a change initiative and refine leadership skills.

Empowerment is a key technique for improving customer and employee satisfaction.

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This is an interactive team activity that encourages everyone to recognise the strengths of individuals in the team and what they appreciate in others. It helps create awareness of the power of recognition. DOWNLOAD NOW

This book is designed to assist you in understanding the characteristics of a high performance manager, to help you assess where your strengths and development areas lie as a manager and to create a plan of action for realising your management potential.

As global competition intensifies and organisations seek to attract and retain talent, 'engaging' employees becomes an issue of increasingly high importance.

Peter Quarry , Mike Robson and Sarah Cook get to grips with this often indistinct and elusive management role.

Peter Quarry, Mike Robson and Sarah Cook discuss the manager's role as problem solver and explore the process and techniques involved.

One of the most fundamental changes for many manager has been their transition from supervisor to service provider. Peter Quarry, Sarah Cook and Mike Robson discuss this change.

Team Leadership is oftern the first management role in anyone's career. It is complex and skilful role, which can be further complicated by the make up of the team or their responsibilities within the organisation.

Peter Quarry and Sarah Cook discuss the role of the manager as trainer and the skills and techniques that it requires.

The move towards empowerment is probably the most important development in current management practice.