Practical Benchmarking
£23.99
Benchmarking, the process of identifying, understanding and adapting outstanding business practices, is rapidly proving itself to be an essential management tool.
Whether it is being used as part of a formal quality management system, a convenient measure of business performance or as a well-structured means to improving competitiveness, benchmarking now affects many departments in a broad variety of companies. This step-by-step guide to implementing a benchmarking system within an organization explains in details the practicalities of benchmarking and assesses the value of and differences between the four main types of benchmarking:
- internal benchmarking
- competitive benchmarking
- non-competitive benchmarking
- best practice/world class benchmarking
It includes detailed cases examples of benchmarking in practice and an action checklist that managers can apply to their own organizations.
Author: Sarah Cook
Publisher: Kogan Page
ISBN:0749422270
Price: £23.99 including carriage
