Sustaining a Customer Focus

Customers’ expectations are constantly increasing and organisations therefore need to ensure they are continually focus on the needs of the customer.

The pack includes modules on:

• Helping managers and service leaders reward and recognise excellent service.
• Looking at how organisations can develop a competitive analysis to remain ahead of the marketplace in terms of customer service.
• Looking at the process of benchmarking and how this can be used to sustain and improve customer service.
• Providing managers and service leaders with tips on how to effectively communicate service success.