This pack provides practical activities and assessments to help improve individuals' customer service skills.

This pack will enable you to make improvements to existing practices and better manage customer experiences.

This pack is about how people can be encouraged to feel part of the workplace and to make the sort of decisions they would make at home.

Anyone who wants to understand more about the role of facilitation in business will benefit from working through this pack. As a toolkit, however, it provides much more than just a thorough grounding in the subject. There are self-study exercises for the

Foreign Exchange is a team activity that requires participants to co-operate and communicate effectively across teams. To be successful teams need to recognise that they are working towards a common goal. DOWNLOAD NOW

This activity is designed to encourage a sense of team work. It is an ideal energiser or icebreaker for team members that need to work together effectively. DOWNLOAD NOW

This activity is designed to demonstrate the need for cooperation and effective communication in a team. It is an ideal energiser or icebreaker for team members that need to work together effectively. DOWNLOAD NOW

This is a fun and engaging activity that encourages individuals to reveal information about themselves.DOWNLOAD NOW

Leading for success is intended to provide managers with practical advice and tips on how to become an effective leader.

Practical tools and techniques for leaders on how to create a customer-focused culture.

This pack provides a series of tools to encourage everyone to gather feedback from customers and to act on the results.

Virtual team activities to help vistual team leaders plan successfully for implementing a change initiative and refine leadership skills.

Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectati

Meteor Strike is a team activity that requires participants to communicate effectively, to influence each other with a positive impact and to make effective decisions. It also raises awareness of equality and diversity issues. DOWNLOAD NOW

More Session Shakers provides energisers and icebreakers at your fingertips which make an immediate impact on workshops, meetings and training sessions.

This resource will encourage you to look at your courses with a fresh eye, and so produce memorable training sessions. You'll have new ideas and fresh techniques to help create your own personal style for stimulating, up-to-the-minute training delivery

New products coming soon. Click on "More Details" to see our workshop on resilience at work

Empowerment is a key technique for improving customer and employee satisfaction.

Benchmarking, the process of identifying, understanding and adapting outstanding business practices, is rapidly proving itself to be an essential management tool.

Sarah Cook's book offers a systematic, customer-focused approach to improving the way we work. The methods it describes can be applied equally to a specific area or function and to the organization as a whole.