Make sure that your teams are 110% effective with 10 Top Teambuilding Games.

This practical text comprises a package of 20 workshops which aim to enable trainers and line managers to enhance customer service at all levels throughout their organizations.

Energisers and pacechangers are essential craft tools for the trainer. Effective mastery of these tools helps distinguish between a novice and a more seasoned operator.

The first and last few minutes of any training session are vital - this is where you set the tone, get people motivated and into their learning state, and at the end, get them to review, reflect and reinforce their learning.

Sarah Cook's book is intended to help managers create a strong Team. It will help you understand the characteristics of a High Performing Team, assess where your team stacks up and develop a plan of action for realising Team potential.

Using the 'compass of the intelligences', a unique device developed by the authors, Change Management Excellence shows the reader how to lead and navigate change by employing business, political, spiritual and emotional intelligence.

This is an interactive team activity that requires leaders to understand the goal of the activity, to communicate clearly to team members whilst at the same time to empower and encourage them to come up with a solution. DOWNLOAD NOW

How to inspire managers with practical advice and tips on how to create a coaching environment.

With Communication Skills, you've got all the essential skills of communication covered - including much-needed skills development for the modern channels of communication that are becoming part of everyday working life.

The 49 instruments in this collection deal with understanding, attitudes and behaviour across a wide range of skills and functions, from counselling to customer care, from leadership to recruitment.

The quizzes in this collection encourage people to share information with one another, reflect on their learning, knowledge and understanding, test their skills and their ability to apply techniques or ideas.

The 99 instruments in this two volume collection deal with understanding, attitudes and behaviour across a wide range of skills and functions, from counselling to customer care, from leadership to recruitment.

Provides practical advice, tools and techniques for managers to adopt when managing any complaints that come into their organisation.

Complaints Research Presentation If you would like to find out what consumers truly want from financial services providers when it comes to handling complaints simply use the coupon code F0611 to download a free copy of our latest research

This pocket guide, based on best practice guidelines, looks at what you can do to ensure your employees fulfil their obligations and turn up as required.

This pack will help you construct a robust service excellence strategy for your organisation.

This is a team activity that is reflective yet at the same time generates excitement and interest. It is suitable for teams, departments, cross-functional working groups as well as organisations as a whole. DOWNLOAD NOW

This activity pack encourages everyone to look at problems and opportunities from new and innovative angles. In no time, you'll get your teams exploring how they can work together in more creative ways.

This fully updated edition is essential reading for all those in business looking to improve their customer care, and consequently improve profits, employee morale, standing and reputation.

Successful organisations are those which attract and retain satisfied and loyal customers. Yet few organisations today are truly customer-centric.