News

Stairway judging at Customer Service Training Network Awards and Digital Experience Awards ...

Stairway is one of the expert judges for two important national awards - CSTN Awards on 4th July and the Digital Experience Awards on 9th July. For more information please contact info@thestairway.co.uk...read more

Speakers announced for Customer Experience Executive Forum on 9th June …

We are delighted that SouthWest Airlines, Telefonica, Generator Hostels, Elior and Brand Biology and Virgin Media will be presenting case studies at the next Customer Experience Executive Forum on 9th June. For more information, contact info@thestairway...read more

Stairway attends ASTD conference and exposition in Washington DC ...

Stairway colleagues recently attended the American Society of Training and Development annual conference and exposition in US. Amongst others they met authors Ken Blanchard and Arianna Huffington. For a report on future trends in L & D identified...read more

Stairway attends ASTD conference and exposition in Washington DC ...

Stairway colleagues recently attended the American Society of Training and Development annual conference and exposition in US. Amongst others they met authors Ken Blanchard and Arianna Huffington. For a report on future trends in L & D identified...read more

3rd Customer Experience Executive Forum

Stairway organised another successful Customer Experience Forum on March 27th. This included keynote speaker John Timpson as well as case studies from Allianz, Southern Water, Royal Bank of Scotland and Hertz.The next forum is being held on June 9th...read more

3rd Customer Experience Executive Forum

Stairway organised another successful Customer Experience Forum on March 27th. This included keynote speaker John Timpson as well as case studies from Allianz, Southern Water, Royal Bank of Scotland and Hertz.The next forum is being held on June 9th...read more

Customer Experience Executive Forum

Stairway organised another successful Customer Experience Forum on March 27th. This included keynote speaker John Timpson as well as case studies from Allianz, Southern Water, Royal Bank of Scotland and Hertz.The next forum is being held on June 9th...read more

John Timpson speaking at the Customer Experience Executive Forum 27 March ..

John Timpson, chairman of the Timpson chain of retail outlets, will be our keynote speaker at the Customer Experience Executive Forum on 27 March in Central London.John will share his insights on Service Excellence and the steps he has taken to create...read more

John Timpson speaking at the Customer Experience Executive Forum 27 March ..

John Timpson, chairman of the Timpson chain of retail outlets, will be our keynote speaker at the Customer Experience Executive Forum on 27 March in Central London.John will share his insights on Service Excellence and the steps he has taken to create...read more

Customer Experience Executive Forum 2

Stairway Consultancy held a second Customer Experience Executive Forum on 23 January 2014 in Central London. Speakers included practitioners from Amazon, Waitrose, BMW, Lebara and Carnival UK.Stairway is partnering with RBS Group to host a series of...read more

Customer Experience Executive Forum

Stairway Consultancy held a second Customer Experience Executive Forum on 23 January 2014 in Central London. Speakers included practitioners from Amazon, Waitrose, BMW, Lebara and Carnival UK.Stairway is partnering with RBS Group to host a series of...read more

Employee engagement is critical in delivering a great customer experience

At Stairway we believe WIFI is key to harnessing employees' discretionary effort: Well-being, Information, Fairness, Involvement. See http://www.thestairway.co.uk/Articles/employee-engagement-and-customer-focus.html for more details, or contact info@...read more

Employee engagement is critical in delivering a great customer experience

At Stairway we believe WIFI is key to harnessing employees' discretionary effort: Well-being, Information, Fairness, Involvement. See http://www.thestairway.co.uk/Articles/employee-engagement-and-customer-focus.html for more details, or contact info@...read more

Customer Experience Executive Forum …

Stairway Consultancy is delighted to announce the launch of the Customer Experience Executive Forum on 20 November 2013 in Central London.Stairway is partnering with RBS Group to host the event. This bring together senior leaders from across sectors...read more

Customer Experience Executive Forum …

Stairway Consultancy is delighted to announce the launch of the Customer Experience Executive Forum on 20 November 2013 in Central London.Stairway is partnering with RBS Group to host the event. This bring together senior leaders from across sectors...read more

How to be a good role model

Role modelling is an intrinsic part of organisational culture; for excellent organisations to succeed they need strong and positive role models. Yet role modelling is often an implicit and unrecognised activity. Read our latest article for tips on successful...read more

Stairway judge at TJ national training awards …

Stairway Consultancy were delighted to join the panel of judges at the prestigious TJ Awards. The winning entries for the national training awards which include awards for change management and customer service initiatives will be announced at the awards...read more

Stairway speaks on Service Recovery at European Executive Forum in Barcelona…

Stairway Consultancy was the keynote speaker at the Berensdon Senior Management Conference in Barcelona. Stairway spoke on the power of service recovery to create loyalty and uncover root causes of issues in order to drive service improvement. For more...read more

Stairway speaks on Service Recovery at European Executive Forum in Barcelona…

Stairway Consultancy was the keynote speaker at the Berensdon Senior Management Conference in Barcelona. Stairway spoke on the power of service recovery to create loyalty and uncover root causes of issues in order to drive service improvement. For more...read more

Stairway supports local community initiatives …

Stairway is committed to actively supporting our local community. Recently we have sponsored Oxfordshire "Best of District" Cricket Club and also Sparkles a local charity for children with Downs Syndrome http://www.sparkles.org.uk/...read more