News

Stairway speaks on Service Recovery at European Executive Forum in Barcelona…

Stairway Consultancy was the keynote speaker at the Berensdon Senior Management Conference in Barcelona. Stairway spoke on the power of service recovery to create loyalty and uncover root causes of issues in order to drive service improvement. For more...read more

Stairway speaks on Service Recovery at European Executive Forum in Barcelona…

Stairway Consultancy was the keynote speaker at the Berensdon Senior Management Conference in Barcelona. Stairway spoke on the power of service recovery to create loyalty and uncover root causes of issues in order to drive service improvement. For more...read more

Stairway supports local community initiatives …

Stairway is committed to actively supporting our local community. Recently we have sponsored Oxfordshire "Best of District" Cricket Club and also Sparkles a local charity for children with Downs Syndrome http://www.sparkles.org.uk/...read more

Stairway supports local community initiatives …

Stairway is committed to actively supporting our local community. Recently we have sponsored Oxfordshire "Best of District" cricket team and also Sparkles a local charity for children with Downs Syndrome http://www.sparkles.org.uk/...read more

Stairway MD wins prestigious Learning Luminary Award...

Sarah Cook, Stairway Consultancy’s Managing Director has won a Learning Luminary Award recognising the significant and continuous insights that she has contributed to change management. The award will be presented at the Best Change Interventions of...read more

Intelligent strategies for change

Over 60% of all change programmes fail. Learn how to successfully manage change intelligently in Stairway’s latest article Intelligent Strategies for Change. For more information contact info@thestairway.co.uk...read more

Stairway supports children’s polio immunisation in India

Members of the Stairway team have taken part in the Polio Immunisation programme in India. Working in remote villages in Uttar Pradesh they helped vaccinate children under 5 as part of the international UNICEF campaign supported to eradicate polio.  ...read more

Stairway supports polio immunisation in India …

Two Stairway directors are visiting Badaun in India this week to take part in the national polio immunisation days. Working with health care professionals they will help administer polio vaccine to children under the age of eight. For more information...read more

Stairway’s top tips on creating a high performance team…

Read our latest article on practical tips how to manage and develop high performance teams. For more information contact info@thestairway.co.uk...read more

Self Coaching Questions

Here are three simple questions to help you focus on what you would like to achieve this year:• What would you like to be your biggest achievement this year?• What would you like to change about yourself?• What advice would you give yourself this...read more

Generation Y and Generation X: What do customers look for?

Generation Y and Generation X: What do customers look for? Learn more about Stairway’s keynote speech at Respond User Group conference on 29 November…For a copy of Sarah Cook’s presentation on Generation Y (also known as the Millennials ) and Generation...read more

Complaint Management Excellence is one of the top 5 business titles

The Washington Post has named Complaint Management Excellence by Sarah Cook as one of the top 5 business titles.  Click here to order your copy of this acclaimed publication....read more

Stairway publish new edition of Change Management Excellence …

Stairway are pleased to announce the publication of the 2nd edition of their popular book: ‘Change Management Excellence’. The book features the leadership change compass which is a proven method of helping individuals and businesses manage change...read more

Developing Resilience in the Workplace

Developing resilience in the workplace – find out how. Developing Resilience in the Workplace - find out how to be resilient in times of change and uncertainty. Contact info@thestairway.co.uk...read more

Developing Resilience in the Workplace

Developing Resilience in the Workplace - find out how to be resilient in times of change and uncertainty. Contact info@thestairway.co.uk...read more

Stairway keynote speaker at customer intimacy conference in Holland

Sarah Cook, MD of The Stairway Consultancy was the keynote speaker at the prestigious ‘Golden Ear’ conference and awards ceremony in Putten in Holland on September 27. The conference is an annual event for marketeers, CRM, operatons, HR and customer...read more

Stairway keynote speaker at customer intimacy conference in Holland

Sarah Cook, MD of The Stairway Consultancy was the keynote speaker at the prestigious ‘Golden Ear’ conference and awards ceremony in Putten in Holland on September 27. The conference is an annual event for marketeers, CRM, operatons, HR and customer...read more

Stairway keynote speaker at customer intimacy conference in Holland

Sarah Cook, MD of The Stairway Consultancy was the keynote speaker at the prestigious ‘Golden Ear’ conference and awards ceremony in Putten in Holland on September 27. The conference is an annual event for marketeers, CRM, operatons, HR and customer...read more

Stairway wins prize in the Cookham Challenge in aid of Wheel Power …

Well known for its leadership and team building activities, the Stairway Consultancy based in Marlow, took to the field (and river) at the Rotary Cookham Regatta recently in aid of local charity, Wheel Power.Sarah Cook, Stairway’s Managing Director...read more

Stairway wins prize in the Cookham Challenge in aid of Wheel Power …

...read more