News

Generation Y and Generation X: What do customers look for?

Generation Y and Generation X: What do customers look for? Learn more about Stairway’s keynote speech at Respond User Group conference on 29 November…For a copy of Sarah Cook’s presentation on Generation Y (also known as the Millennials ) and Generation...read more

Complaint Management Excellence is one of the top 5 business titles

The Washington Post has named Complaint Management Excellence by Sarah Cook as one of the top 5 business titles.  Click here to order your copy of this acclaimed publication....read more

Stairway publish new edition of Change Management Excellence …

Stairway are pleased to announce the publication of the 2nd edition of their popular book: ‘Change Management Excellence’. The book features the leadership change compass which is a proven method of helping individuals and businesses manage change...read more

Developing Resilience in the Workplace

Developing resilience in the workplace – find out how. Developing Resilience in the Workplace - find out how to be resilient in times of change and uncertainty. Contact info@thestairway.co.uk...read more

Developing Resilience in the Workplace

Developing Resilience in the Workplace - find out how to be resilient in times of change and uncertainty. Contact info@thestairway.co.uk...read more

Stairway keynote speaker at customer intimacy conference in Holland

Sarah Cook, MD of The Stairway Consultancy was the keynote speaker at the prestigious ‘Golden Ear’ conference and awards ceremony in Putten in Holland on September 27. The conference is an annual event for marketeers, CRM, operatons, HR and customer...read more

Stairway keynote speaker at customer intimacy conference in Holland

Sarah Cook, MD of The Stairway Consultancy was the keynote speaker at the prestigious ‘Golden Ear’ conference and awards ceremony in Putten in Holland on September 27. The conference is an annual event for marketeers, CRM, operatons, HR and customer...read more

Stairway keynote speaker at customer intimacy conference in Holland

Sarah Cook, MD of The Stairway Consultancy was the keynote speaker at the prestigious ‘Golden Ear’ conference and awards ceremony in Putten in Holland on September 27. The conference is an annual event for marketeers, CRM, operatons, HR and customer...read more

Stairway wins prize in the Cookham Challenge in aid of Wheel Power …

Well known for its leadership and team building activities, the Stairway Consultancy based in Marlow, took to the field (and river) at the Rotary Cookham Regatta recently in aid of local charity, Wheel Power.Sarah Cook, Stairway’s Managing Director...read more

Stairway wins prize in the Cookham Challenge in aid of Wheel Power …

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Five Tips for Delivering Excellent Customer Experience

Stairway’s latest tips on creating a customer-focused culture that will drive competitive advantage: Five tips for delivering excellent experience...read more

Taking complaint handling seriously

Read Stairway’s latest article on how effective complaint handling is critical to business success. Learn how by handling complaints well businesses can build customer loyalty and why so many businesses get complaint handling wrong....read more

Stairway splashes out for charity at the Marlow Regatta

Stairway is entering a team in the Dragon Boat Races at Marlow Regatta on June 10th.   The Stairway Splashers will be paddling to raise money on behalf of Age UK.To donate to this worthwhile cause, go to the Just Giving website:http://www.justgiving...read more

Complaint Management Excellence

Stairways latest book:Complaint Management Excellence provides practical advice, tools and techniques for managers to adopt when managing any complaints that come into their organisation. In order to arrive at a culture where complaints are welcomed,...read more

Stairway to judge Best Learning Organisations of Asia Awards…

The award ceremony will be held on 7 June in Mumbai and stairway will be part of the judging panel. For more information contact info@thestairway.co.uk...read more

Stairway speaks on the Voice of the Customer at 2012 Complaints Management Forum …

Stairway speaks on the Voice of the Customer at 2012 Complaints Management Forum …For the second year running Stairway has been invited to speak about ‘Putting the Customer at the Heart of Complaints Handling’ at Infoline’s 2012 Complaints Management...read more

The Role of the Line Manager in Managing Change

With a gloomy outlook ahead for the UK and much of the global economy,  many organisations are battening down the hatches, implementing cut backs and rationalisations. As  they  face up to change, businesses also need to adapt to shifts in technology...read more

Self Coaching Questions for 2012

As 2012 begins, here are three simple questions to help you focus on what you would like to achieve this year:• What would you like to be your biggest achievement in 2012?• What would you like to change about yourself in 2012?• What advice would...read more

Stairway on judging panel of TJ Awards

For the fifth year in succession, Stairway was delighted to act as one of the judges at the prestigious TJ national training awards. The awards recognise excellent training interventions across all business sectors in the UK. For more information contact...read more

The Power of Telemarketing Conference

Stairway keynote speaker at The Power of Telemarketing Conference in Warsaw 26 September ..Sarah Cook Managing Director of The Stairway Consultancy will deliver a paper on Challenges in contact centre management and development – an international perspective...read more