News

Learning from Mistakes

There has been a lot of high profile mistakes recently in the news. See our latest article to learn how we anticipate and respond to failure, both at an individual and organisational level and what can be done to learn from failure to turn a negative...read more

Leadership styles

In the current climate of uncertainty, the perceived leadership style of different leaders plays a big influence on the choice people make: strong leader? idealist? pragmatist?In business, leadership style  plays an important role in creating an organisational...read more

Leadership styles in a political climate

In the current political climate, the perceived leadership style of different contenders plays a big influence on the choice people make: strong leader? idealist? pragmatist?In business, leadership style also plays an important role in creating an organisational...read more

How to keep your employees engaged

High levels of employee engagement lead to greater customer retention and business success. Read Stairway's latest article on Sustaining Employee Engagement to discover signs of lack of engagement and how to overcome this. For more information on how...read more...read more

How to keep your employees engaged

High levels of employee engagement lead to greater customer retention and business success. Read Stairway's latest article on Sustaining Employee Engagement to discover signs of lack of engagement and how to overcome this. For more information on how...read more...read more

Leading and Managing Different Generations

Read Stairway's free report on Leading and Motivating Different Generations at Work. With age ranges now spanning the generations at work, learn how to get the best out of your team - from Generations Z and Y to the Silent Generation. For more information...read more

Leading and Managing Different Generations

Read Stairway's free report on Leading and Motivating Different Generations at Work. With age ranges now spanning the generations at work, learn how to get the best out of your team - from Generation Z to the Silent Generation. For more information contact...read more

Leading and Motivating Different Generations

Read Stairway's free report on Leading and Motivating Different Generations at Work. With age ranges now spanning the generations at work, learn how to get the best out of your team - from Generation Z to the Silent Generation. For more information contact...read more

Leading in times of uncertainty and complexity

At Stairway we work extensively with leadership teams to help drive practical actions and behaviours in times of change. To find out more about authentic leadership and how to set strategic direction in a complex and uncertain environment where change...read more

Leading in times of uncertainty and complexity

At Stairway we work extensively with leadership teams to help drive practical actions and behaviours in times of change. To find out more about authentic leadership and how to set strategic direction in a complex and uncertain environment where change...read more

Creating a Great Customer Experience in 2019

Here are five practical tips for ensuring you deliver great service in 2019There are still few organisations who truly deliver an outstanding customer experience on a consistent basis. Yet most recognise that service is a source of competitive advantage...read more

Creating a Great Customer Experience in 2017

Here are five practical tips for ensuring you deliver great service in 2017.There are still few organisations who truly deliver an outstanding customer experience on a consistent basis. Yet most recognise that service is a source of competitive advantage...read more

Congratulations to TfL Winners of Customer Service Award

Well done to Transport for London who won the prestigious Training Journal Customer Service Award judged by Sarah Cook of The Stairway Consultancy and Anne-Marie Herne of Next. For more information on how Stairway can help transform your customer experience...read more

Congratulations to TfL Winners of Customer Service Award

Well done to Transport for London who won the prestigious Training Journal Customer Service Award judged by Sarah Cook of The Stairway Consultancy and Anne-Marie Herne of Next. For more information on how Stairway can help transform your customer experience...read more

TJ Webinar: L&D and Customer Service

Join Sarah Cook from The Stairway Consultancy to discuss "what can L&D learn about customer service to deal with our clients better?" We think customer service oriented communication is key to ensure that our work meets the needs of the organisation...read more

TJ Webinar: L&D and Customer Service

Join Sarah Cook from The Stairway Consultancy to discuss "what can L&D learn about customer service to deal with our clients better?" We think customer service oriented communication is key to ensure that our work meets the needs of the organisation...read more

Resilience & mindfulness techniques to help cope with uncertainty

Stairway offers practical resilience and mindfulness techniques to help leaders and managers cope with and manage uncertainty and change. To find out more about our one to one resilience coaching and group workshops, contact us at info@thestairway.co...read more

Stairway & TJ Awards

Stairway MD has again this year been invited to be one of the judges at the prestigious TJ national training awards. The winners of the 16 awards will be announced at the Gala Awards Dinner on 6 December...read more

Managing uncertainty

With many organisations experiencing uncertainty in the face of Brexit, Stairway Consultancy provides practical advice on successfully managing uncertainty and change. See our latest article for what to watch out for when managing organisational transformation...read more

Create a High Performance Team

Discover how to create a high performance team - use our free diagnostic to understand how your team can improve. Email info@thestairway.co.uk for a tried and tested, free High Performance Team assessment....read more