News

Creating High Performance Global Teams

Our focus is on helping cross-functional teams to work collaboratively and effectively. We tailor make case studies that simulate your international environment and bring together different global functions who work on the simulation. This allows leaders...read more

Keeping Abreast of Change

Today's critical imperative is to keep up with change and not to let up. In our latest white paper 'Keeping Abreast of Change'. Stairway Consultancy provide practical tools and insights in to how leaders and managers can manage change effectively. For...read more

Getting Closer to the Customer

Make 2016 the year you and your organisation get closer to the customer. Read our article Getting Closer to the Customer in 2016 to find practical tools and techniques.For more information on how Stairway can help you create a culture of customer focus...read more

Commercial awareness simulations

Stairway design and facilitate bespoke business simulations to help increase the commercial awareness of business leaders.Focusing on developing a compelling vision and strategy, understanding the competitive landscape, marketing and finance, the simulations...read more

Our latest book 'Leading the Customer Experience' is published by Gower

Sarah Cook's latest book, 'Leading the Customer Experience', provides practical advice, best practice and guidance to leaders who want to create a customer-focused culture. To order a copy of the book, please contact info@thestairway.co.uk...read more

Customer Experience Study Tour 29/30 September 2015

Our exclusive CX study tour to BA, O2 and BMW on 29/30 September plus a presentation on Future Trends in Customer Experience by futurologist Ray Hammond offers great insights and opportunity for peer to peer networking with customer leaders. For more...read more

What are your Personal Service Hotspots?

Consistently delivering outstanding service is a must for high-performing organisations. The benefits are undisputed: for businesses, customers stay longer, purchase more frequently and for all organisations they are more likely to talk positively to...read more

What are your Personal Service Hotspots?

Consistently delivering outstanding service is a must for high-performing organisations. The benefits are undisputed: for businesses, customers stay longer, purchase more frequently and for all organisations they are more likely to talk positively to...read more

Facing up to blind-spots is important for leaders, teams and businesses ..

Learn more about how to face up to blind-spots and identify key development areas in our latest article For more information then please contact info@thestairway.co.uk...read more

Facing up to blind-spots is important for leaders, teams and businesses ..

Learn more about how to face up to blind-spots and identify development areas in our latest article For more information please contact info@thestairway.co.uk...read more

Ways to engage your employee

A very happy New Year to you.  Read Stairway's latest article showing ways to Engage your Employees. For more information please contact us at info@thestairway.co.uk  ...read more

Ways to engage your employee

Employee engagement is critical to organisational success.  Read Stairway's latest article showing ways to Engage your Employees. For more information please contact us at info@thestairway.co.uk  ...read more

Stairway successfully holds 6th Customer Experience Executive Forum ..

The final Customer Experience Forum of 2014 was held on 13th November when David Gram from Lego was the keynote speaker. The topic of the successful forum was ‘Innovation and the Future of Customer Experience’. For more information please contact...read more

Stairway successfully holds 6th Customer Experience Executive Forum ..

The final Customer Experience Forum of 2014 was held on 13th November when David Gram from Lego was the keynote speaker. The topic of the successful forum was ‘Innovation and the Future of Customer Experience’. For more information please contact...read more

Creating a Culture of Internal Service Excellence

Learn how to create a customer focus in back office departments…Find useful tips and techniques in our latest article on how to ensure non-front-line teams deliver an exceptional service and recognise that they have an internal customer. For more information...read more

Creating a Culture of Internal Service Excellence

Learn how to create a customer focus in back office departments…Find useful tips and techniques in our latest article on how to ensure non-front-line teams deliver an exceptional service and recognise that they have an internal customer. For more information...read more

Stairway, BMW and Butlins…Delivering a Great Customer Experience

Stairway recently facilitated a strategy meeting for BMW with a difference …the event took place at Butlins – an award winning company for customer experience. Stairway have a track record of organising study tours around leadership and customer...read more

Stairway, BMW and Butlins…Delivering a Great Customer Experience

Stairway recently facilitated a strategy meeting for BMW with a difference …the event took place at Butlins – an award winning company for customer experience. Stairway have a track record of organising study tours around leadership and customer...read more

5th Customer Experience Executive Forum 30th September

The successful forum series is back on 30th September with keynote speaker Linda Moir presenting on Employee Engagement based on her award winning work at the Olympics. For more information and to qualify for a complimentary place, please contact info...read more

5th Customer Experience Executive Forum 30th September

The successful forum series is back on 30th September with keynote speaker Linda Moir presenting on Employee Engagement based on her award winning work at the Olympics. For more information and to qualify for a complimentary place, please contact info...read more