News - Change Management Excellence

Sarah Cook, Hilary Coldicott and steve Macaulay have recently published their latest book: 'Change Management Excellence' available from Kogan Page, price £16.99. In this book aimed at helping managers successfully manage change, Sarah, Hilary and more

Ensuring Continuing Team Effectiveness

In this article, the authors argue for regular, systematic reviews of team effectiveness for mature teams, led by skilled facilitation.New teams often start off their lives with a lot of attention and fanfare.  Considerable time and effort is more

Self Coaching Questions for 2011

As 2011 begins, here are three simple questions to help you focus on what you would like to achieve this year:• What would you like to be your biggest achievement in 2011?• What would you like to change about yourself in 2011?• What advice more

Stairway and the TJ Training Awards

Sarah Cook, Managing Director of the Stairway Consultancy and Tracy Orr, General Manager Culture and Service at Midlands Cooperative Society recently took part in the TJ Training Awards. They were invited by TJ, a leading learning and development more

Stairway Consultancy and the Institute of Customer Service

The Stairway Consultancy has become one of the Institute of Customer Service's ServiceFocus Business Partners.ICS ServiceFocus is a suite of training modules, developed by the Institute of Customer Service, aimed at:• helping front-line staff more

Stairway Paddle to Success!

Stairway paddle to success!The Stairway team raised over a thousand pounds for Cancer Research by taking part in the Dragon Boat races at the Marlow Regatta more

Stairway Raise £1000 for Leukaemia Charity

12th September Virginia Water was the venue for a sponsored walk by more than 50 members of the Stairway team, family and friends. Their objective was to help raise £1000 for the Anthony Nolan Trust, which helps save the lives of people with more

UAE 2nd Government Leadership and Customer Care Conference

Sarah Cook, Managing Director of the Stairway Consultancy, was the keynote speaker at the 2nd UAE Government Leadership & Customer Care Conference in Dubai on 25th April.For a copy of Sarah's presentation or to learn more about leadership and more

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