John Timpson speaking at the Customer Experience Executive Forum 27 March ..

John Timpson, chairman of the Timpson chain of retail outlets, will be our keynote speaker at the Customer Experience Executive Forum on 27 March in Central London.

John will share his insights on Service Excellence and the steps he has taken to create a highly engaged and empowered workforce, which has resulted in Timpson being recognised as a Sunday Times ‘Great Place To Work’.  John will be joined by Forum members from Hertz, Allianz, Southern Water and RBS who will lead sessions on customer expectations, brand experience, reputation, recovery and revitalisation.  For more information contact info@thestairway.co.uk