Stairway keynote speaker at customer intimacy conference in Holland


Sarah Cook, MD of The Stairway Consultancy was the keynote speaker at the prestigious ‘Golden Ear’ conference and awards ceremony in Putten in Holland on September 27. The conference is an annual event for marketeers, CRM, operatons, HR and customer services managers where one company is awarded the ‘Golden Ear’ for customer intimacy. Sarah was the key note speaker and spoke about creating a customer-focused culture. For a copy of Sarah’s presentation, contact

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