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Projector Hire

  • image description £60.00
Projector Hire
High quality Projector Hire. Only £60 per day plus delivery and VAT. Ideal for training, meetings, events and conferences. Same day delivery possible if urgently required. 7 Days a week. Call 01628 526535

Property Market

  • image description50 minutes
  • image description4-8
  • image description £25.00
Property Market
This is an interactive team activity that requires team members to listen clearly to other team members, to share all the information they have been given and to work out a process for managing the information. DOWNLOAD NOW

Raising Self-Awareness

  • image description £0.00
Raising Self-Awareness
Raising Self-Awareness via EQ diagnostic and telephone one-to-one coaching debrief and personal action planning.

Red and Blue Spot

  • image description60 minutes
  • image description6-40
  • image description £25.00
Red and Blue Spot
This activity is designed to demonstrate the need for cooperation and effective communication across groups in order to achieve a win:win situation. DOWNLOAD NOW

Secret Service: Making customer service work - DVD

  • image description £309.00
Secret Service: Making customer service work - DVD
Secret Service offers a realistic assessment of the major issues involved in implementing and managing high standards of customer service.

Service Improvements

  • image description £80.00
Service Improvements
This pack will help the organisation improve the quality of the service that it provides to its customers.

Service Leadership

  • image description £80.00
Service Leadership
This pack provides a series of tools for service leaders to create an environment where people want to give of their best.

Session Shakers

  • image description £189.00
Session Shakers
Session Shakers is packed with 50 innovative energisers and icebreakers to help your people learn. Short bursts of fun get learning messages across in a memorable and stimulating way.

Stranded at Sea

  • image description45-50 minutes
  • image description4-8 people
  • image description £25.00
Stranded at Sea
Stranded at Sea is a fun team activity that requires the team to communicate effectively, to influence each other with a positive impact and to make effective decisions. It also calls for strong leadership skills and consensus making. DOWNLOAD NOW

Sudoku Challenge

  • image description50-60 minutes
  • image description8-32
  • image description £85.00
Sudoku Challenge
Sudoku Challenge is a fun team activity that requires participants to organise their resources, co-operate and communicate effectively within their own team and across teams. DOWNLOAD NOW

Sustaining a Customer Focus

  • image description £80.00
Sustaining a Customer Focus
This pack will ensure that the needs of the customer are a constant focus.

Team Icebreaker Cards

  • image description10-20 minutes
  • image description4-120
  • image description £15.00
Team Icebreaker Cards
This is a fun and engaging activity that encourages individuals to reveal information about themselves and their views on what makes a high performing team. DOWNLOAD NOW

Team Recognition

  • image description1hour 45 minutes
  • image description4-8
  • image description £25.00
Team Recognition
This is an interactive team activity that encourages everyone to recognise the strengths of individuals in the team and what they appreciate in others. It helps create awareness of the power of recognition. DOWNLOAD NOW

Team Service Profit

  • image description60 minutes
  • image description4-50
  • image description £85.00
Team Service Profit
A high energy activity that requires the team to use strong organisational and collaboration skills, quick decision making and assertiveness to meet the customer requests at the same time as controlling costs and making a profit. DOWNLOAD NOW

The Business Case for Customer Service Excellence

  • image description £80.00
The Business Case for Customer Service Excellence
This pack will help you construct a sound business case for creating a culture of service excellence within your organisation.

The Effective Manager

  • image description £24.99
The Effective Manager
This book is designed to assist you in understanding the characteristics of a high performance manager, to help you assess where your strengths and development areas lie as a manager and to create a plan of action for realising your management potential.

The Essential Guide to Employee Engagement

  • image description £24.99
The Essential Guide to Employee Engagement
As global competition intensifies and organisations seek to attract and retain talent, 'engaging' employees becomes an issue of increasingly high importance.

The Internal Customer

  • image description £80.00
The Internal Customer
This pack will help managers to engender a culture where everyone throughout the organisation recognises that they have an internal customer.

The Manager as Facilitator Video

  • image description £62.50
The Manager as Facilitator Video
Peter Quarry , Mike Robson and Sarah Cook get to grips with this often indistinct and elusive management role.

The Manager as Problem Solver Video

  • image description £62.50
The Manager as Problem Solver Video
Peter Quarry, Mike Robson and Sarah Cook discuss the manager's role as problem solver and explore the process and techniques involved.
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