Customer Service
Service Improvements
- £80.00
This pack provides tools to help the organisation improve the quality of the service that it provides its customers.
The pack includes modules on:
- The process of dealing with customer complaints.
- Training on how to be positive towards customers, even in difficult situations.
- Helping participants to identify root causes of service issues and problems and take assertive action.
- Helping participants to be creative and innovative in their approach to service improvements.