Customer Service

Service Improvements

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  • image description £80.00
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This pack provides tools to help the organisation improve the quality of the service that it provides its customers.

The pack includes modules on:

  • The process of dealing with customer complaints.
  • Training on how to be positive towards customers, even in difficult situations.
  • Helping participants to identify root causes of service issues and problems and take assertive action.
  • Helping participants to be creative and innovative in their approach to service improvements.