Complaint Handling

Complaint handling - activities and tools to handle complaints effectively. Improve customer service; retain customers.


20 Training Workshops for Customer Care v2

  • image description £135.00
20 Training Workshops for Customer Care v2
This practical text comprises a package of 20 workshops which aim to enable trainers and line managers to enhance customer service at all levels throughout their organizations.

Complaint Management Excellence

  • image description £24.99
Complaint Management Excellence
Provides practical advice, tools and techniques for managers to adopt when managing any complaints that come into their organisation.

Complaints Research Presentation

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Complaints Research Presentation
Complaints Research Presentation If you would like to find out what consumers truly want from financial services providers when it comes to handling complaints simply use the coupon code F0611 to download a free copy of our latest research

Customer Care Excellence

  • image description £24.99
Customer Care Excellence
This fully updated edition is essential reading for all those in business looking to improve their customer care, and consequently improve profits, employee morale, standing and reputation.

Customer Service in your Organisation DVD

  • image description £709.00
Customer Service in your Organisation DVD
Successful organisations are those which attract and retain satisfied and loyal customers. Yet few organisations today are truly customer-centric.

Leading the Customer Experience

  • image description £20.00
Leading the Customer Experience
Practical tools and techniques for leaders on how to create a customer-focused culture.

Projector Hire

  • image description £60.00
Projector Hire
High quality Projector Hire. Only £60 per day plus delivery and VAT. Ideal for training, meetings, events and conferences. Same day delivery possible if urgently required. 7 Days a week. Call 01628 526535
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