Publications

We have published a wide range of books, manuals and articles. You can view our publications by clicking on the links below. Feel free to download our articles on the proviso that you ensure you credit The Stairway Consultancy if you use them. You can also buy any of our books through the Stairway Training Shop.

Our published material falls into 4 categories:

Leadership Development books and articles

Customer Service books and articles

Team Builiding books and articles

Personal Effectiveness books and articles

Publications

Key trends in organisational transformation

Key trends in organisational transformation The considerable upheaval caused by Britain’s likely exit from the EU post referendum is indicative of the shockwaves and uncertain climate that all organisations face. More and more, businesses are recognising...read more

Successful change management

Successful change management The considerable upheaval caused by Britain’s likely exit from the EU post referendum is indicative of the shockwaves and uncertain climate that all organisations face. More and more, businesses are recognising that in...read more

Getting Closer to the Customer this year

Find practical tips and techniques to help your organisation get closer to the customer in our latest white paper: Getting Closer to the Customer. For more information about how Stairway can help you create a culture of customer and employee engagement...read more

Facing Up to Blind Spots

Read our white paper published in Training Journal about how managers and leaders can identify development areas and Face up to Blind Spots. For more information on our development programmes for leaders and managers, contact us on info@thestairway.co...read more

Employee Engagement and Customer Focus

Look after your team members and they will look after your customers. Many businesses now recognise that higher levels of employee engagement lead to higher levels of customer engagement.A recent report by the Chartered Institute of Personnel and Development...read more

How to become a good role model

Role modelling is an intrinsic part of organisational culture; for excellent organisations to succeed they need strong and positive role models. Yet role modelling is often an implicit and unrecognised activity. In this article the authors look at the...read more

Intelligent Strategies for Change

The truth of many change programmes is their lack of success. Yet HR professionals repeat the same mistakes over and over again. In particular, failing to develop people’s skills and approaches through change often leads to poor solutions and incomplete...read more

David Lloyd Leisure

DLL is the UK’s leading Racquets, Health and Fitness Group. It has 89 clubs across the UK and Europe with over 450,000 members. DLL were aware that even though they had communicated clear values in the business, they were not influencing the behaviour...read more

David Lloyd Leisure

Case Study: Stairway Consultancy Develops a culture change programme for David Lloyd LeisureBackgroundDLL is the UK’s leading Racquets, Health and Fitness Group. It has 89 clubs across the UK and Europe with over 450,000 members. DLL were aware that...read more

Managing and Developing High Performance Teams

What do you see as the recipe for great team performance? Is it…• Warm togetherness?• Skilful leadership?• Regular meetings?In this article the authors look at the characteristics of high performing teams. They examine the practicalities of...read more

Practical Steps to Culture Change - Part 3

In the third of three articles Sarah Cook describes the actions that you can take to help bring about culture change in your organisation.In the first article in the series I described the first step in culture change which is to articulate a clear and...read more

Practical Steps to Culture Change - Part 2

In this article, the second of three, Sarah Cook describes the actions that you can take to help bring about culture change in your organisation.In the first article in the series I described the first step in culture change which is to articulate a...read more

Practical Steps to Culture Change - Part 1

In this article, the first of three, Sarah Cook describes the practical steps to help bring about culture change in your organisation.As an OD, Learning and Development or HR professional, you may be asked to help bring about culture change in your organisation...read more

Employee Engagement to Commitment

A recent report by the Chartered Institute of Personnel and Development CIPD Factsheet July 2010 defines employee engagement as ‘a combination of commitment and organisational citizenship’. It is founded on a two-way relationship between employees...read more

Employee Engagement to Commitment

A recent report by the Chartered Institute of Personnel and Development CIPD Factsheet July 2010 defines employee engagement as ‘a combination of commitment and organisational citizenship’. It is founded on a two-way relationship between employees...read more

Employee Engagement to Commitment

A recent report by the Chartered Institute of Personnel and Development CIPD Factsheet July 2010 defines employee engagement as ‘a combination of commitment and organisational citizenship’. It is founded on a two-way relationship between employees...read more

Identifying and Nurturing Talent

Providing the Basis for Identifying and Nurturing TalentIn the current economic environment, it would be easy for Learning & Development professionals to focus on the short-term.  Yet talent management is, if anything, more important in a downturn...read more

Team Diagnostic

Rate your Team EffectivenessTeam members should individually complete this audit as fully as possible. For each question, tick one of three columns according to your judgement of team effectiveness. For each question, note additional comments. At the...read more

Accentuate the Positive

Are you managing in a gloomy atmosphere? If the answer is 'yes', you won't be alone. A Work Foundation survey found 30 per cent of the working population felt negative or indifferent towards their work. That's an awful lot of negativity. Managers can...read more

Advice to a Call Centre Manager

Managing a communications or service centre can be exacting, especially for newly appointed managers. In this article the authors conduct a question and answer session to look at the problems facing such a manager who is coming to terms with the rigours...read more

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"Over the years The Stairway Consultancy has become a key partner to our business. Their services have proved an invaluable tool in taking individuals forward in their careers and thus developing the organisation. Their approach to working in partnership has certainly helped us to achieve our objectives, and we value the contribution Stairway makes to the business. I always look forward to working with their professional, open and warm consultants, and would highly recommend The Stairway Consultancy to any business that is seeking to grow, inspire and develop their teams."

Learning and Development Business Partner
- Southern Housing Group
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