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10 Top Teambuilding Games

  • image description £209.00
10 Top Teambuilding Games
Make sure that your teams are 110% effective with 10 Top Teambuilding Games.

20 Training Workshops for Customer Care v2

  • image description £135.00
20 Training Workshops for Customer Care v2
This practical text comprises a package of 20 workshops which aim to enable trainers and line managers to enhance customer service at all levels throughout their organizations.

Best of Energisers and Pace Changers

  • image description £189.00
Best of Energisers and Pace Changers
Energisers and pacechangers are essential craft tools for the trainer. Effective mastery of these tools helps distinguish between a novice and a more seasoned operator.

Best of Icebreakers and Endings

  • image description £139.00
Best of Icebreakers and Endings
The first and last few minutes of any training session are vital - this is where you set the tone, get people motivated and into their learning state, and at the end, get them to review, reflect and reinforce their learning.

Building a High Performance Team

  • image description £24.99
Building a High Performance Team
Sarah Cook's book is intended to help managers create a strong Team. It will help you understand the characteristics of a High Performing Team, assess where your team stacks up and develop a plan of action for realising Team potential.

Change Management Excellence

  • image description £9.50
Change Management Excellence
Using the 'compass of the intelligences', a unique device developed by the authors, Change Management Excellence shows the reader how to lead and navigate change by employing business, political, spiritual and emotional intelligence.

Change the Line

  • image description95 minutes
  • image description5-10
  • image description £25.00
Change the Line
This is an interactive team activity that requires leaders to understand the goal of the activity, to communicate clearly to team members whilst at the same time to empower and encourage them to come up with a solution. DOWNLOAD NOW

Coaching for High Performance

  • image description £24.99
Coaching for High Performance
How to inspire managers with practical advice and tips on how to create a coaching environment.

Communication Skills

  • image description £189.00
Communication Skills
With Communication Skills, you've got all the essential skills of communication covered - including much-needed skills development for the modern channels of communication that are becoming part of everyday working life.

Compendium of Customer Service Questionnaire and Inventories

  • image description £65.00
Compendium of Customer Service Questionnaire and Inventories
The 49 instruments in this collection deal with understanding, attitudes and behaviour across a wide range of skills and functions, from counselling to customer care, from leadership to recruitment.

Compendium of Learning and Development Quizzes

  • image description £60.00
Compendium of Learning and Development Quizzes
The quizzes in this collection encourage people to share information with one another, reflect on their learning, knowledge and understanding, test their skills and their ability to apply techniques or ideas.

Compendium of Questionnaires and Inventories Vol 1 & 2

  • image description £90.00
Compendium of Questionnaires and Inventories Vol 1 & 2
The 99 instruments in this two volume collection deal with understanding, attitudes and behaviour across a wide range of skills and functions, from counselling to customer care, from leadership to recruitment.

Complaint Management Excellence

  • image description £24.99
Complaint Management Excellence
Provides practical advice, tools and techniques for managers to adopt when managing any complaints that come into their organisation.

Complaints Research Presentation

  • image description £0.00
Complaints Research Presentation
Complaints Research Presentation If you would like to find out what consumers truly want from financial services providers when it comes to handling complaints simply use the coupon code F0611 to download a free copy of our latest research

Coping with Unplanned Absences

  • image description £14.00
Coping with Unplanned Absences
This pocket guide, based on best practice guidelines, looks at what you can do to ensure your employees fulfil their obligations and turn up as required.

Creating a Customer Service Excellence Strategy

  • image description £80.00
Creating a Customer Service Excellence Strategy
This pack will help you construct a robust service excellence strategy for your organisation.

Creating a Vision

  • image description80-100 minutes
  • image description6-120
  • image description £85.00
Creating a Vision
This is a team activity that is reflective yet at the same time generates excitement and interest. It is suitable for teams, departments, cross-functional working groups as well as organisations as a whole. DOWNLOAD NOW

Creative Problem Solving

  • image description £139.00
Creative Problem Solving
This activity pack encourages everyone to look at problems and opportunities from new and innovative angles. In no time, you'll get your teams exploring how they can work together in more creative ways.

Customer Care Excellence

  • image description £24.99
Customer Care Excellence
This fully updated edition is essential reading for all those in business looking to improve their customer care, and consequently improve profits, employee morale, standing and reputation.

Customer Service in your Organisation DVD

  • image description £709.00
Customer Service in your Organisation DVD
Successful organisations are those which attract and retain satisfied and loyal customers. Yet few organisations today are truly customer-centric.
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