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Customer Service

Customer service books, toolkits, DVDs, activities, games and training material. Ready to use, practical and interactive.


20 Training Workshops for Customer Care v2

  • image description £135.00
20 Training Workshops for Customer Care v2
This practical text comprises a package of 20 workshops which aim to enable trainers and line managers to enhance customer service at all levels throughout their organizations.

Compendium of Customer Service Questionnaire and Inventories

  • image description £65.00
Compendium of Customer Service Questionnaire and Inventories
The 49 instruments in this collection deal with understanding, attitudes and behaviour across a wide range of skills and functions, from counselling to customer care, from leadership to recruitment.

Complaints Research Presentation

  • image description £0.00
Complaints Research Presentation
Complaints Research Presentation If you would like to find out what consumers truly want from financial services providers when it comes to handling complaints simply use the coupon code F0611 to download a free copy of our latest research

Creating a Customer Service Excellence Strategy

  • image description £80.00
Creating a Customer Service Excellence Strategy
This pack will help you construct a robust service excellence strategy for your organisation.

Customer Care Excellence

  • image description £24.99
Customer Care Excellence
This fully updated edition is essential reading for all those in business looking to improve their customer care, and consequently improve profits, employee morale, standing and reputation.

Customer Service in your Organisation DVD

  • image description £709.00
Customer Service in your Organisation DVD
Successful organisations are those which attract and retain satisfied and loyal customers. Yet few organisations today are truly customer-centric.

Customer Service Training

  • image description £80.00
Customer Service Training
This pack provides practical activities and assessments to help improve individuals' customer service skills.

Customer-driven Processes

  • image description £80.00
Customer-driven Processes
This pack will enable you to make improvements to existing practices and better manage customer experiences.

Leading the Customer Experience

  • image description £20.00
Leading the Customer Experience
Practical tools and techniques for leaders on how to create a customer-focused culture.

Listening to Customers

  • image description £80.00
Listening to Customers
This pack provides a series of tools to encourage everyone to gather feedback from customers and to act on the results.

Measuring Customer Service Effectiveness

  • image description £47.50
Measuring Customer Service Effectiveness
Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectati

Perfect Empowerment

  • image description £14.99
Perfect Empowerment
Empowerment is a key technique for improving customer and employee satisfaction.

Practical Benchmarking

  • image description £23.99
Practical Benchmarking
Benchmarking, the process of identifying, understanding and adapting outstanding business practices, is rapidly proving itself to be an essential management tool.

Process Improvement - A handbook for managers

  • image description £20.99
Process Improvement - A handbook for managers
Sarah Cook's book offers a systematic, customer-focused approach to improving the way we work. The methods it describes can be applied equally to a specific area or function and to the organization as a whole.

Projector Hire

  • image description £60.00
Projector Hire
High quality Projector Hire. Only £60 per day plus delivery and VAT. Ideal for training, meetings, events and conferences. Same day delivery possible if urgently required. 7 Days a week. Call 01628 526535

Secret Service: Making customer service work - DVD

  • image description £309.00
Secret Service: Making customer service work - DVD
Secret Service offers a realistic assessment of the major issues involved in implementing and managing high standards of customer service.

Service Improvements

  • image description £80.00
Service Improvements
This pack will help the organisation improve the quality of the service that it provides to its customers.

Service Leadership

  • image description £80.00
Service Leadership
This pack provides a series of tools for service leaders to create an environment where people want to give of their best.

Sustaining a Customer Focus

  • image description £80.00
Sustaining a Customer Focus
This pack will ensure that the needs of the customer are a constant focus.

Team Service Profit

  • image description60 minutes
  • image description4-50
  • image description £85.00
Team Service Profit
A high energy activity that requires the team to use strong organisational and collaboration skills, quick decision making and assertiveness to meet the customer requests at the same time as controlling costs and making a profit. DOWNLOAD NOW
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