Customer Service

Sustaining a Customer Focus

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Customers’ expectations are constantly increasing and organisations therefore need to ensure they are continually focus on the needs of the customer.

The pack includes modules on:

  • Helping managers and service leaders reward and recognise excellent service.
  • Looking at how organisations can develop a competitive analysis to remain ahead of the marketplace in terms of customer service.
  • Looking at the process of benchmarking and how this can be used to sustain and improve customer service.
  • Providing managers and service leaders with tips on how to effectively communicate service success.