The Manager as Service Provider Video

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One of the most fundamental changes for many manager has been their transition from supervisor to service provider.

Peter Quarry, Sarah Cook and Mike Robson discuss this change including:

  • The manger's role in internal and external service
  • The concept of the internal customer
  • The manager as service provider to the team
  • Role modelling good service
  • Developing the provider role
  • Creating a service culture

The Manager as ...  Video Series provides:

  • Managers and team leaders with a context of their role
  • Skills and techniques they can adopt and apply
  • An understanding of how to develop their role, within their day-to-day activities as a manager.

The series is ideal for:

  • Developing through learning centres
  • Pre-course preparation and post-course consolidation
  • An introduction to further devleopment
  • An instant guide to some of the key management roles

Running time : 15 minutes ISBN: 9 999 99546 2

The Manager As ... Video Series is also available as an 8 volume set
ISBN 9 999 99591 8