Customer Service
Customer service books, toolkits, DVDs, activities, games and training material. Ready to use, practical and interactive.
The Business Case for Customer Service Excellence
£80.00
This pack will help you construct a sound business case for creating a culture of service excellence within your organisation.
The Internal Customer
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£80.00
This pack will help managers to engender a culture where everyone throughout the organisation recognises that they have an internal customer.
