Customer Service
Customer service books, toolkits, DVDs, activities, games and training material. Ready to use, practical and interactive.
20 Training Workshops for Customer Care v2
£135.00
This practical text comprises a package of 20 workshops which aim to enable trainers and line managers to enhance customer service at all levels throughout their organizations.
Compendium of Customer Service Questionnaire and Inventories
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£65.00
The 49 instruments in this collection deal with understanding, attitudes and behaviour across a wide range of skills and functions, from counselling to customer care, from leadership to recruitment.
Complaints Research Presentation
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£0.00
Complaints Research Presentation If you would like to find out what consumers truly want from financial services providers when it comes to handling complaints simply use the coupon code F0611 to download a free copy of our latest research
Creating a Customer Service Excellence Strategy
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£80.00
This pack will help you construct a robust service excellence strategy for your organisation.
Customer Care Excellence
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£24.99
This fully updated edition is essential reading for all those in business looking to improve their customer care, and consequently improve profits, employee morale, standing and reputation.
