Customer Service

This practical text comprises a package of 20 workshops which aim to enable trainers and line managers to enhance customer service at all levels throughout their organizations.

The 49 instruments in this collection deal with understanding, attitudes and behaviour across a wide range of skills and functions, from counselling to customer care, from leadership to recruitment.

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This pack will help you construct a robust service excellence strategy for your organisation.

This fully updated edition is essential reading for all those in business looking to improve their customer care, and consequently improve profits, employee morale, standing and reputation.

Successful organisations are those which attract and retain satisfied and loyal customers. Yet few organisations today are truly customer-centric.

This pack provides practical activities and assessments to help improve individuals' customer service skills.

This pack will enable you to make improvements to existing practices and better manage customer experiences.

Practical tools and techniques for leaders on how to create a customer-focused culture.

This pack provides a series of tools to encourage everyone to gather feedback from customers and to act on the results.