Effective Business Writing - Customer Experience


The aim of this workshop is to equip you with the skills to write clearly and concisely and in a customer friendly manner

Who should attend?

All those who need to write to customers, colleagues or suppliers in their job and wish to improve their business writing skills


By the end of the workshop you will be able to:

• Utilise 'Plain English' when writing in a business context
• Structure your letters and emails in the most effective way
• Produce written documents that are clear and concise and written in a customer friendly way

Course Overview:

• What is effective written communication?
• Identifying your objective
• Keeping it  short and simple
• Planning the content to get your message across
• Letter layout  and e-mail etiquette
• Punctuation and grammar
• The essential building blocks of a sentence
• Practice sessions
• Action planning

Style of the Course:

The course is highly active and participative. During the workshop participants undertake activities, exercises and discussions to help them put what they learn into practice

Course Length:

One day Workshop 09.00 to 17.00 with an hour for lunch.

We can run this course for you in-company at favourable rates for 4 or more people. Please contact us on 01628 526535 or email us.

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