Effective Business Writing - Customer Experience

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The aim of this workshop is to equip you with the skills to write clearly and concisely and in a customer friendly manner

Who should attend?

All those who need to write to customers, colleagues or suppliers in their job and wish to improve their business writing skills

Benefits:

By the end of the workshop you will be able to:

• Utilise 'Plain English' when writing in a business context
• Structure your letters and emails in the most effective way
• Produce written documents that are clear and concise and written in a customer friendly way

Course Overview:

• What is effective written communication?
• Identifying your objective
• Keeping it  short and simple
• Planning the content to get your message across
• Letter layout  and e-mail etiquette
• Punctuation and grammar
• The essential building blocks of a sentence
• Practice sessions
• Action planning

Style of the Course:

The course is highly active and participative. During the workshop participants undertake activities, exercises and discussions to help them put what they learn into practice

Course Length:

One day Workshop 09.00 to 17.00 with an hour for lunch.

We can run this course for you in-company at favourable rates for 4 or more people. Please contact us on 01628 526535 or email us.