Administration Skills Training


The aim of this course is to help you become an excellent administrator

Who should attend?

Those who do a large amount of administration in their role and wish to improve their competence and confidence


By the end of the workshop you will be able to:

• Identify the characteristics of a successful administrator
• Practise techniques to help you become better organised at work
• Set up effective filing systems
• Deal with people on the phone in a confident friendly and effective manner
• Adopt a variety of techniques to deal assertively with difficult situations at work
• Provide a high level of customer service
• Identify the role you play in a team and take steps to enhance the effectiveness of your team.

Course Overview:

• Characteristics of a administrator 
• Effective time management and organisation   
• Setting up effective filing systems    
• Delivering excellent  service  
• Dealing assertively with different situations  
• Effective team work      
• Action planning     

Style of the Course:

The course is highly active and participative. During the workshop participants undertake activities, exercises and discussions to help them put what they learn into practice

Course Length:

One Day Workshop 09.00 to 17.00 with an hour for lunch

We can run this course for you in-company at favourable rates for 4 or more people. Please contact us on 01628 526535 or

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"Over the years The Stairway Consultancy has become a key partner to our business. Their services have proved an invaluable tool in taking individuals forward in their careers and thus developing the organisation. Their approach to working in partnership has certainly helped us to achieve our objectives, and we value the contribution Stairway makes to the business. I always look forward to working with their professional, open and warm consultants, and would highly recommend The Stairway Consultancy to any business that is seeking to grow, inspire and develop their teams."

Learning and Development Business Partner
- Southern Housing Group
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