Administration Skills Training
Those who do a large amount of administration in their role and wish to improve their competence and confidence
By the end of the workshop you will be able to:
• Identify the characteristics of a successful administrator
• Practise techniques to help you become better organised at work
• Set up effective filing systems
• Deal with people on the phone in a confident friendly and effective manner
• Adopt a variety of techniques to deal assertively with difficult situations at work
• Provide a high level of customer service
• Identify the role you play in a team and take steps to enhance the effectiveness of your team.
• Characteristics of a administrator
• Effective time management and organisation
• Setting up effective filing systems
• Delivering excellent service
• Dealing assertively with different situations
• Effective team work
• Action planning
The course is highly active and participative. During the workshop participants undertake activities, exercises and discussions to help them put what they learn into practice
One Day Workshop 09.00 to 17.00 with an hour for lunch
We can run this course for you in-company at favourable rates for 4 or more people. Please contact us on 01628 526535 or info@thestairway.co.uk.