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61 Create a High Performance Team Sarah Cook 3137
62 Creating High Performance Global Teams Sarah Cook 2419
63 Keeping Abreast of Change Sarah Cook 2532
64 Getting Closer to the Customer Sarah Cook 2445
65 Commercial awareness simulations Sarah Cook 2687
66 Our latest book 'Leading the Customer Experience' is published by Gower Sarah Cook 2565
67 Customer Experience Study Tour 29/30 September 2015 Sarah Cook 2725
68 What are your Personal Service Hotspots? Sarah Cook 2924
69 What are your Personal Service Hotspots? Sarah Cook -
70 Facing up to blind-spots is important for leaders, teams and businesses .. Sarah Cook 2840
71 Facing up to blind-spots is important for leaders, teams and businesses .. Sarah Cook -
72 Ways to engage your employee Sarah Cook 2890
73 Ways to engage your employee Sarah Cook -
74 Stairway successfully holds 6th Customer Experience Executive Forum .. Sarah Cook 2717
75 Stairway successfully holds 6th Customer Experience Executive Forum .. Sarah Cook -
76 Creating a Culture of Internal Service Excellence Sarah Cook 2758
77 Creating a Culture of Internal Service Excellence Sarah Cook -
78 Stairway, BMW and Butlins…Delivering a Great Customer Experience Sarah Cook 2638
79 Stairway, BMW and Butlins…Delivering a Great Customer Experience Sarah Cook -
80 5th Customer Experience Executive Forum 30th September Sarah Cook 2793

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