Dealing with Difficult Situations

The aim of this course is to increase your competence and confidence when managing difficult customer, supplier and team member situations.

Who should attend?

Any one who would like to develop their competence and confidence when dealing with difficult situations for example in customer experience situations.

Benefits:

By the end of the workshop you will be able to:

• Identify best practice in dealing with difficult situations
• Describe your own approach to difficulties and how to flex this approach
• Apply a framework for dealing with difficult situations and arriving at a desirable outcome

Course Overview:

• What situations do you find difficult?
• Different approaches to difficult situations
• Assess your own approach
• A framework for dealing with difficult situations
• Practice sessions in dealing with difficult situations
• Action planning

Style of the Course:

The course is highly active and participative. During the workshop participants undertake activities, exercises and discussions to help them put what they learn into practice.

We can run this course for you in-company at favourable rates for 4 or more people. Please contact us on 01628 526535 or email us.