Customer Experience & Selling Skills


The aim of this course is to develop your ability to sell your products and services whilst at the same time delivering excellent customer experience

Who should attend?

Customer experience professionals who need to improve their competence and confidence in selling their organisation's products and services


By the end of the workshop you will be able to:

• Increase sales by building a better rapport with your clients
• Help the customer to take the buying decision by taking a structured and facilitative approach to sales
• Up-sell your products and services

Course Overview:

• What makes a great customer experience and salesperson?
• The qualities that underpin customer experience and sales
• Making the right first impression in customer experience 
• Developing rapport through active listening techniques
• Questioning techniques in customer experience
• Understanding needs and how to facilitate the conversation so the client is ready to buy
• The use of features and benefits in customer experience
• Handling and overcoming objections in customer experience
• Up-selling and cross-selling techniques in customer experience
• Action planning in customer experience

Style of the Course:

The course is highly active and participative. During the workshop participants undertake activities, exercises and discussions to help them put what they learn into practice

Course Length:

One day Workshop 09.00 to 17.00 with an hour for lunch.

We can run this course for you in-company at favourable rates for 4 or more people. Please contact us on 01628 526535 or email us.

Looking for high impact training material?

We have a wide range of Training Games, Activities, Toolkits, Books and DVDs.

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