Benchmarking Tools & Techniques
The aim of this course is to provide you with an understanding of benchmarking and the process, tools and techniques for undertaking a benchmarking study
Who should attend?
Anyone who wishes to benchmark their organisations products or services.
Benefits:
By the end of the course you will be able to:
• Describe the purpose and the process of benchmarking
• Identify the different types of benchmarking available
• Apply a number of tools and techniques to benchmark in a rigorous manner
• Present benchmarking findings in an understandable way to gain buy-in and acceptance to recommendations
Course Overview:
• What is benchmarking?
• The process of benchmarking
• Identifying external and internal measurement
• The use of tools, techniques and practices
• Case studies
• Assessing the methods and applications
• Presenting benchmarking findings
• Action planning
Style of the Course:
The course is highly active and participative. During the workshop participants undertake activities, exercises and discussions to help them put what they learn into practice.
Course length:
One day Workshop 09.00 to 17.00 with an hour for lunch
We can run this course for you in-company at favourable rates for 4 or more people. Please contact us on 01628 526535 or email us.
We have a wide range of Training Games, Activities, Toolkits, Books and DVDs.