The aim of this course is to provide you with an understanding of  benchmarking and the process, tools and techniques for undertaking a benchmarking study

Who should attend?

Anyone who wishes to benchmark their organisations products or services.

Benefits:

By the end of the course you will be able to:

• Describe the purpose and the process of benchmarking
• Identify the different types of benchmarking available
• Apply a number of tools and techniques to benchmark in a rigorous manner
• Present benchmarking findings in an understandable way to gain buy-in and acceptance to recommendations

Course Overview:

• What is benchmarking?
• The process of benchmarking
• Identifying external and internal measurement
• The use of tools, techniques and practices
• Case studies
• Assessing the methods and applications
• Presenting benchmarking findings
• Action planning

Style of the Course:

The course is highly active and participative. During the workshop participants undertake activities, exercises and discussions to help them put what they learn into practice.

Course length:

One day Workshop 09.00 to 17.00 with an hour for lunch

We can run this course for you in-company at favourable rates for 4 or more people. Please contact us on 01628 526535 or email us.