The WIFI Engagement Survey

Please indicate your agreement on a scale of one to ten to the following questions where 1 and 2 indicates disagree very strongly through to 9 or 10 indicating your very strong agreement. There are no right or wrongs, your honest opinions count.

Section 1:

1.The organisation recruits and selects the right people to the right jobs
Your score out of 10: ______________

2. I receive appropriate training and development to help me do my job well
Your score out of 10: ______________

3. I have a personal development plan that helps me grow and develop my career
Your score out of 10: ______________

4.I have ample opportunity to develop my skills, knowledge and behaviours
Your score out of 10: ______________

5.I am given the appropriate level of authority to do a good job
Your score out of 10: ______________

6. I am satisfied with the opportunities there are to develop my career
Your score out of 10: ______________

7. The organisation recognises and develops people’s talents
Your score out of 10: ______________

8. I receive appropriate pay and benefits for the job that I do
Your score out of 10: ______________

9. In the past month I have received praise and recognition for a job well done
Your score out of 10: ______________

10. My manager reviews my performance with me on a one to one basis at  least once every six months
Your score out of 10: ______________

 
Section 2:

11. My immediate line manager makes me feel my contributions are valued
Your score out of 10: ______________

12. I feel appropriately involved in decision making.
Your score out of 10: ______________

13. I am able to voice my views to my manager
Your score out of 10: ______________

14. My manager listens and acts on my views
Your score out of 10: ______________

15. Managers in this organisation encourage two-way communication that  promotes open and honest dialogue and understanding
Your score out of 10: ______________

16. Teamwork is encouraged in my work unit
Your score out of 10: ______________

17. The organisation promotes internal cooperation
Your score out of 10: ______________

18. I feel part of a family working for this organisation
Your score out of 10: ______________

19. I trust my colleagues to do a good job
Your score out of 10: ______________

20. I am encouraged to come up with new ways of doing things
Your score out of 10: ______________
Section 3:

21. My immediate line manager cares for me as a person
Your score out of 10: ______________

22. This organisation makes an effective contribution to the community
Your score out of 10: ______________

23. This organisation promotes equal opportunities
Your score out of 10: ______________

24. I am not over-loaded with work to do
Your score out of 10: ______________

25. I have appropriately stimulating and challenging work
Your score out of 10: ______________

26. The organisation promotes the health and well-being of employees
Your score out of 10: ______________

27. I am happy with my work-life balance
Your score out of 10: ______________

28. The organisation has appropriate family friendly policies
Your score out of 10: ______________

29. I have the appropriate resources to do my job well
Your score out of 10: ______________

30. I can relate to the values of this organisation
Your score out of 10: ______________

 
Section 4:

31. Communication across the organisation is effective
Your score out of 10: ______________

32. The goals of this organisation are clear
Your score out of 10: ______________

33. I receive timely information to help me do my job well
Your score out of 10: ______________

34. I have trust in the leaders of this organisation
Your score out of 10: ______________

35. I have a clear understanding of the vision of this organisation
Your score out of 10: ______________

36. The job that I do adds value to the organisation
Your score out of 10: ______________

37. I am clear what is expected of me in my role
Your score out of 10: ______________

38. Senior managers lead by example
Your score out of 10: ______________

39. I am informed at appropriate intervals about what our customers think about us
 Your score out of 10: ______________

40. I am aware of the values of the organisation
Your score out of 10: ______________

 
Section 5:

41. I am proud to work for this organisation
Your score out of 10: ______________

42I would recommend this organisation to others as a good place to work
Your score out of 10: ______________

43. I care about the future of this organisation
Your score out of 10: ______________

44. I would recommend to my friends and family to do business with this organisation
Your score out of 10: ______________

45. I am willing to go the extra mile on behalf of the organisation

Your score out of 10: ______________

 
Section 1:Relates to Fairness

1. The organisation recruits and selects the right people to the right jobs

2. I receive appropriate training and development to help me do my job
well

3. I have a personal development plan that helps me grow and develop my career

4. I have ample opportunity to develop my skills, knowledge and behaviours

5. I am given the appropriate level of authority to do a good job

6. I am satisfied with the opportunities there are to develop my career

7. The organisation recognises and develops people’s talents

8. I receive appropriate pay and benefits for the job that I do

9. In the past month I have received praise and recognition for a job well done

10. My manager reviews my performance with me on a one to one basis at  least once every six months

Total score: Fairness_________________

 
Section 2:Relates to Involvement

11. My immediate line manager makes me feel my contributions are valued

12. I feel appropriately involved in decision making.

13. I am able to voice my views to my manager

14. My manager listens and acts on my views

15. Managers in this organisation encourage two-way communication that  promotes open and honest dialogue and understanding

16. Teamwork is encouraged in my work unit

17. The organisation promotes internal cooperation

18. I feel part of a family working for this organisation

19. I trust my colleagues to do a good job

20. I am encouraged to come up with new ways of doing things

Total score: Involvement______________________

 
Section 3:Relates to Well Being

21. My immediate line manager cares for me as a person

22. This organisation makes an effective contribution to the community

23. This organisation promotes equal opportunities

24. I am not over-loaded with work to do

25. I have appropriately stimulating and challenging work

26. The organisation promotes the health and well-being of employees

27. I am happy with my work-life balance

28. The organisation has appropriate family friendly policies

29. I have the appropriate resources to do my job well

30. I can relate to the values of this organisation

Total score Well Being_____________________

 
Section 4:Information

31. Communication across the organisation is effective

32. The goals of this organisation are clear

33. I receive timely information to help me do my job well

34. I have trust in the leaders of this organisation

35. I have a clear understanding of the vision of this organisation

36. The job that I do adds value to the organisation

37. I am clear what is expected of me in my role

38. Senior managers lead by example

39. I am informed at appropriate intervals about what our customers think about us
 

40.      I am aware of the values of the organisation

Total score: Involvement:_____________

 
Section 5:Indicators of the degree of engagement

41. I am proud to work for this organisation

42. I would recommend this organisation to others as a good place to work

43. I care about the future of this organisation

44. I would recommend to my friends and family to do business with this organisation

45. I am willing to go the extra mile on behalf of the organisation

Total score: Degree of engagement:_____________

You can also download an electronic copy of this diagnostic tool by visiting our website www.thestairway.co.uk
 
How to interpret your score

Like a network, the WIFI model of engagement is made up of some basic components which when brought together are very powerful. It identifies the  four key elements that drive employee engagement:

• Well being
• Information
• Fairness
• Involvement
 

Scores for the four WIFI sections

For each question our experience is that the average score is 7 out of 10. So when you total each of the first four sections: Well-being, Information, Fairness and Involvement, each person’s individual scores (or the average scores of all the questionnaires) will indicate the following for each section:

Scores 75 and over out of 100: This score would indicate a high degree of engagement in this element

Scores 55 to 74: This score would indicate an average degree of engagement in this aspect of WIFI

Scores 1 to 54: This score would indicate a low degree of engagement in this aspect of WIFI.

Scores for the indicators of the degree of employee engagement

For section 5: Indicators of the Degree of Engagement, your scores will predict the following:

Scores 32 and over: This score would indicate a high degree of engagement

Scores 22 to 31: This score would indicate an average degree of engagement

Scores 1 to 21: This score would indicate a low degree of engagement.

In addition look at the lowest scoring aspects of each of the WIFI sections and the three lowest scoring items for the whole questionnaire. This should give you an indication of they key areas for improvement.

Overall score

If the overall score for all five sections is 332 and above, this indicates an above average degree of engagement.

Looking at all five sections of the survey, if the overall score is between 242 and 331, this indicates an average degree of engagement.

If the overall score for all five sections of the survey is between 5 and 241, this indicates a lower than average degree of engagement.

For more information on the WIFI model, see ‘The Essential Guide to Employee Engagement’ by Sarah Cook, published by Kogan Page.

You may publish this article in whole or in part. The only requirement is that if in print the article must state - article by Sarah Cook, Stairway Consultancy Ltd, www.thestairway.co.uk

If you use this article in whole or in part electronically, the requirement is that you inlcude the following code on the page:

The code should look like this:

Article by Sarah Cook of the Stairway Consultancy. Specialists in Leadership, Customer Services, Team Building and Personal Effectiveness.

If you do not do this you will infringe our copyright