The Manager as Service Provider Video

One of the most fundamental changes for many manager has been their transition from supervisor to service provider.

Peter Quarry, Sarah Cook and Mike Robson discuss this change including:

• The manger's role in internal and external service
• The concept of the internal customer
• The manager as service provider to the team
• Role modelling good service
• Developing the provider role
• Creating a service culture

The Manager as ...  Video Series provides:

• Managers and team leaders with a context of their role
• Skills and techniques they can adopt and apply
• An understanding of how to develop their role, within their day-to-day activities as a manager.

The series is ideal for:

• Developing through learning centres
• Pre-course preparation and post-course consolidation
• An introduction to further devleopment
• An instant guide to some of the key management roles

Running time : 15 minutes ISBN: 9 999 99546 2

The Manager As ... Video Series is also available as an 8 volume set
ISBN 9 999 99591 8