Leadership Development

Faced with an increasing amount of change and complexity of operation, leadership skills are more critical than ever in influencing the attainment of organisational goals.

We provide tailor- made leadership development programmes aimed at senior, middle and junior leaders. Our programmes include behavioural and skills development. The programmes we design are bespoke to each organisation and strongly linked to its vision and values.

Typically we use the Leadership Intelligences CompassTM as a framework to help us develop leaders' skills, knowledge and behaviours. This is a model that shows that typically leaders' development gaps fall into the following four areas:    

 

                                                
BQ - Business Quotient are the skills, knowledge and behaviours needed to be commercially aware and business focused.

PQ - Political Quotient represents the skills, knowledge and behaviours required to influence and negotiate effectively
         with others

EQ - Emotional Quotient are the interpersonal qualities needed to build effective relationships

SQ - Spiritual Quotient represents the areas of self awareness and self development

Our leadership programmes place great emphasis on individuals taking personal responsibility for their own development.  The leadership development activities we design and deliver centre on work-place assignments, 360 degree feedback, facilitated workshops, action learning groups, one to one coaching, e-learning and the development and review of personal action plans.

We also design and facilitate Leadership Potential Assessment Centres and provide Executive Coaching. 

See also Leadership Skills

Service LeadershipTM

It is commonly acknowledged that the quality of leadership in a service organisation influences the service orientation of its people.

Stairway offer specially designed service leadership programmes aimed at increasing the customer orientation of leaders in service organisations.  We use the principle of the service value chain (developed by Professor Schlesinger, Heskett and Sasser of Harvard Business School) to illustrate the pivotal role service leaders' play in creating value and growth for the organisation.

Based on Service-Profit Chain: Heskett, Sasser, Schlesinger


We work collaboratively with service leaders to design leadership interventions which enhance service leaders' skills, attitudes and behaviours.

We have written a wide range of books and articles which describe our approach:

Change Management Excellence
Creating a Customer-Orientated Culture
Creating a High Performance Culture Through Effective Feedback
Customer Care Excellence
Customer Focussed Leaders
Developing Growth through customer service
Development of Senior Managers
Implementing Change
Leadership Potential Model
Leading Change Intelligently

For more information on how we can help your organisation develop its leadership capability, please contact info@thestairway.co.uk. or telephone 0044 (0) 1628 526535