Leadership Development

We provide tailor-made leadership and management development training courses aimed at senior, middle and first line leaders and managers.

Faced with an increasing amount of change and complexity of operation, leadership skills are more critical than ever in influencing the attainment of organisational goals.

The programmes we design are bespoke to each organisation, strongly linked to its vision and values and include both behavioural and skills development.

We place great emphasis on individuals taking personal responsibility for their own development. The leadership development activities we design and deliver centre on work-place assignments, 360 degree feedback, facilitated workshops, action learning groups, one to one coaching, e-learning and the development and review of personal action plans.

Typically we use the Leadership Intelligences Compass™ as a framework to help us develop leaders' skills, knowledge and behaviours. This is a model that shows that typically leaders' development gaps fall into the following four areas:

SQ - Spiritual Quotient represents the areas of self awareness and self development PQ - Political Quotient represents the skills, knowledge and behaviours required to influence and negotiate effectively with others EQ - Emotional Quotient are the interpersonal qualities needed to build effective relationships BQ - Business Quotient are the skills, knowledge and behaviours needed to be commercially aware and business focused.

We also design and facilitate Leadership Potential Assessment Centres, provide Executive Coaching and Leadership Skills Training. Email us or call 01628 526 535 for further information on our Leadership Development training courses.

Service Leadership™

It is commonly acknowledged that the quality of leadership in a service organisation influences the service orientation of its people.

Stairway offer specially designed service leadership programmes aimed at increasing the customer orientation of leaders in service organisations. We use the principle of the service value chain (developed by Professor Schlesinger, Heskett and Sasser of Harvard Business School) to illustrate the pivotal role service leaders' play in creating value and growth for the organisation.

We work collaboratively with service leaders to design leadership interventions which enhance service leaders' skills, attitudes and behaviours. For further information on our Service Leadership™ training courses email us or call on 01628 526 535.

The Stairway Consultancy offers a range of in-depth information and training materials on and around leadership development. Follow the links below to find out more.

Leadership Skills Building a high performance team Coaching to improve performance Culture Change - Is it right for your organisation? Delegation & empowerment Effective feedback skills Emotional intelligence at work Influencing skills Introduction to leadership Managing change effectively Mentoring skills Motivating others Political intelligence at work Presenting with impact Service leadership Spiritual intelligence at work Understanding personal preferences using Myers Briggs Type Indicator (MBTI) Using NLP for business excellence Using PRISM team dynamics to develop high performance teams Using Strength Deployment Inventory (SDI) to develop high performing teams Management Skills Building a high performance team Delegation & empowerment Influencing skills Introduction to management Managing change effectively Managing performance Motivating others Recruitment & selection

Leadership Development books and further reading A High Performance Culture Through Effective Feedback Building a High Performance Team Coaching for High Performance Creating a Customer-Orientated Culture Customer Care Excellence Customer Focussed Leaders Driving Growth through customer service Implementing Change Leadership in a Difficult Climate Leadership Potential Model Leading Change Intelligently Leading for Success Managing Change Perfect Empowerment Political Intelligence and Change Providing the Basis for Identifying and Nurturing Talent Rewarding Service Success Senior Managers Effective Strategy in a Recession Shackleton and the Antarctic - What We Can Learn About Leadership Strategy in an Upside Down World Talent Management Talent Management Implementation Talent Management Learning and Development The Effective Manager Twenty ways to recognise and reward service excellence Using Emotional Intelligence to serve the customer Performance Management Appraisal skills Coaching to improve performance Conflict & mediations skills Counselling skills at work Dealing with difficult situations Effective feedback skills Handling grievance & disciplinary situations Introduction to employment law Managing difficult people Mentoring skills Motivating others Managing performance Recruitment and selection Understanding diversity at work

For more information on how we can help your organisation develop its leadership capability, please contact info@thestairway.co.uk or telephone 0044 (0) 1628 526535.