Leadership

Perfect Empowerment

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Empowerment is an essential technique for improving customer and employee satisfaction. It involves pushing responsibility and authority for decisions affecting the work place downwards through the organisation. Those people closets to the customer are thus enabled to deliver a higher level of customer satisfaction and enhance organisational performance.

Many organisations attempt to empower their employees, but not all are successful. This invaluable book show how it should be done.

  • What is empowerment?
  • Planning for empowerment
  • Leading the empowerment process
  • Creating an empowered environment
  • Training and development
  • Empowerment through teamwork
  • Empowerment in action

Author: Sarah Cook & Steve Macaulay
Publisher: Arrow Business Books
ISBN: 0 09 966981 1
Price: £14.99 including carriage