Stairway Publications

We have published a wide range of books, manuals,DVDs and articles.

For more information on our publications and to place an order, click on the links below.

"Customer Care Excellence"
"Introductory Chapter - Customer Care Excellence"
"Change Management Excellence" 
"Introductory Chapter - Change Management Excellence" 
"Practical Benchmarking"
"The Essential Guide to Employee Engagement"

Above all published by Kogan page: kpinfo@koganpage.com

Customer Service in your organisation
Customer Service DVD

Above both published by Chartered Institute of Personnel Development: info@cipd.co.uk

"Best of Icebreakers and Endings"
"Best of Energisers and Pacechangers"
"Communication skills"
"Creative Problem Solving"
"Facilitation Skills"
"More Session Shakers"
Session Shakers"
"70 Ways to Reinvent your Training"
"10 Top Teambuilding Games"

Above all Published by Fenman: info@fenman.co.uk

"Compendium of Customer Service Questionnaires and Inventories"
"Compendium of Learning and Development Quizzes"
"Compendium of Questionnaires and Inventories Volume 1"
"Compendium of Questionnaires and Inventories Volume 2"
"Compendium of Questionnaires and Inventories Volume 1 and 2"
"Compendium of Questionnaires and Inventories Volume 1 and 2 CD Rom"
"Measuring Customer Service Effectiveness" 
"Process Improvement"
"The Manager as Facilitator" video
"The Manager as Trainer" video
"The Manager as Team Leader" video
"The Manager as Service Provider" video
"The Manager as Problem Solver" video
"20 Training Workshops for Customer Care"

Above all Published by Gower:info@gower.co.uk

"Perfect Empowerment" Published by Arrow Business Books

"Secret Service: making customer service work" video Published by BBC Enterprises

"Coaching for High Performance"
"Building a High Performing Team"
"Leading for Success"
"The Effective Manager"


Above all published by IT GovernanceBooks: info@itgoveranance.com

"A-Z of Training and Development" Published by Croner: info@croner.co.uk
 
"Managing a Virtual Team" Published by Echelon learning:info@learningmatter.com

We are also regular contributors to Customer Management magazine: info@csm.co.uk and T J (Training Journal) contact@trainingjournal.com  

For more information on articles, click on Stairway Articles

We also recommend BookBytes who provide synopses of the latest management books. To purchase any of the BookBytes product range please contact info@thestairway.co.uk or telephone 00 44 1628 526535.