Stairway Publications
We have published a wide range of books, manuals and articles.
For more information on articles, click on Stairway Articles
We also recommend BookBytes who provide synopses of the latest management books. To purchase any of the BookBytes product range please contact info@thestairway.co.uk or telephone 00 44 1628 526535.
For more information on our publications and to place an order, click on the links below.
"Customer Care Excellence"
Introductory Chapter - Customer Care Excellence
"Change Management Excellence"
Introductory Chapter - Change Management Excellence
"Practical Benchmarking"
Above all published by Kogan page: kpinfo@koganpage.com
"Best of Icebreakers and Endings"
"Best of Energisers and Pacechangers"
"Communication skills"
"Creative Problem Solving"
"Facilitation Skills"
"More Session Shakers"
Session Shakers"
"70 Ways to Reinvent your Training"
"10 Top Teambuilding Games"
Above all Published by Fenman: info@fenman.co.uk
"Compendium of Customer Service Questionnaires and Inventories"
"Compendium of Learning and Development Quizzes"
"Compendium of Questionnaires and Inventories Volume 1"
"Compendium of Questionnaires and Inventories Volume 2"
"Compendium of Questionnaires and Inventories Volume 1 and 2"
"Compendium of Questionnaires and Inventories Volume 1 and 2 CD Rom"
"Measuring Customer Service Effectiveness"
"Process Improvement"
"The Manager as Facilitator" video
"The Manager as Trainer" video
"The Manager as Team Leader" video
"The Manager as Service Provider" video
"The Manager as Problem Solver" video
"20 Training Workshops for Customer Care"
Above all Published by Gower: info@gower.co.uk
"Perfect Empowerment" Published by Arrow Business Books
"Secret Service: making customer service work" video Published by BBC Enterprises
"A-Z of Training and Development" Published by Croner: info@croner.co.uk
"Managing a Virtual Team" Published By Echelon learning: info@learningmatter.com
We are also regular contributors to Customer Management magazine: info@csm.co.uk and T J (Training Journal) contact@trainingjournal.com
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