Publications
We have published a wide range of books, manuals and articles. You can view our publications by clicking on the links below. Feel free to download our articles on the proviso that you ensure you credit The Stairway Consultancy if you use them. You can also buy any of our books through the Stairway Training Shop.
Our published material falls into 4 categories:
Leadership Development books and articles
Customer Service books and articles
Publications
Using Reflective Practice as part of Learning Needs Analysis
Reflective practice is a technique that is growing in popularity. It serves as a useful method to identify learning and development needs. In the last of this series on Learning Needs Analysis Sarah Cook discusses:• What is reflective practice?•...read more
Using Technical Tests & One to One Interviews to Analyse Performance Gaps
Effective learning needs analysis (LNA) plays an essential role in ensuring that the training and development solutions offered to individuals, teams and across the organisation are relevant, timely and effective. In the 9th of 12 articles, Sarah Cook...read more
Developing a Powerful Vision
When researchers look at successful organizations there is one thing they frequently find in common: a compelling vision of the future and a set of organizational values that underpin this. In this article the author looks at:• Why vision and values...read more
What to do if a Team Game Goes Wrong
As much as the trainer prepares for the smooth running of a game or activity, there unfortunately are times when activities go wrong. In this short article Sarah Cook examines the main reasons for this and provides practical advice on what to do if...read more
What's Happened to My Bonus?
Maintaining a motivating atmosphere may have just become much harder. Where bonus pay may be closely tied to sales growth, 'What's happened to my bonus'? is an employee question which, in the downturn, poses a particular dilemma for those responsible...read more
X-Ray your Organization: How to Conduct a Customer Centric Health Check
In today's competitive marketplaces businesses that survive and grow are those who are truly customer-focused. How healthy is your organisation? If you were able to take an X-ray or a scan to your organisation, what would you find? Weak or broken bones...read more
"Over the years The Stairway Consultancy has become a key partner to our business. Their services have proved an invaluable tool in taking individuals forward in their careers and thus developing the organisation. Their approach to working in partnership has certainly helped us to achieve our objectives, and we value the contribution Stairway makes to the business. I always look forward to working with their professional, open and warm consultants, and would highly recommend The Stairway Consultancy to any business that is seeking to grow, inspire and develop their teams."
We have a wide range of Training Games, Activities, Toolkits, Books and DVDs.
