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Customer Service and Selling Skills

The aim of this course is to develop your ability to sell your products and services whilst at the same time delivering excellent customer service

Who should attend?

Customer service professionals who need to improve their competence and confidence in selling their organisation's products and services

Benefits:

By the end of the workshop you will be able to:

• Increase sales by building a better rapport with your clients
• Help the customer to take the buying decision by taking a structured and facilitative approach to sales
• Up-sell your products and services

Course Overview:

• What makes a great customer service and salesperson?
• The qualities that underpin customer service and sales
• Making the right first impression in customer service
• Developing rapport through active listening techniques
• Questioning techniques in customer service
• Understanding needs and how to facilitate the conversation so the client is ready to buy
• The use of features and benefits in customer service
• Handling and overcoming objections in customer service
• Up-selling and cross-selling techniques in customer service
• Action planning in customer service

Style of the Course: The course is highly active and participative. During the workshop participants undertake activities, exercises and discussions to help them put what they learn into practice

Course Length: One day Workshop 09.00 to 17.00 with an hour for lunch

Course Venue: London

2009 Course Dates: April 3 & October 16. Other course dates available on request.

Price: £450 plus VAT. We provide discounts when booking 3 or more delegates. We can also run this course for you in-company at favourable rates for 4 or more people. Please contact us on 01628 526535 or info@thestairway.co.uk

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