Customer Service Training

We offer a wide range of customer service training programmes. All our training is tailored to the specific organisation, is highly interactive and uses a blended learning approach. Our team of experienced consultants and facilitators have worked extensively with internal and external service providers, managers and leaders to help improve their customer service skills, attitudes and behaviours.

Front line and support staff customer service training

Our training includes front line development of skills, attitudes and behaviours via such programmes such as Customer Service on the Telephone and Delivering excellent Customer Service Face to Face. We have wide experience of improving individuals’ communication skills via training such as Effective Communication Skills - Customer Service.

At more advanced levels we run programmes on Understanding Customer Types and Emotional Intelligence in Customer Service.

We also help support staff develop their written communication skills Effective business writing - Customer Service. In addition we deliver Institute of Customer Service First Impressions courses.

Handling Difficult Situations, Complaint Handling and Mediation Skills

Invariably things go wrong in organisations. We provide a comprehensive range of complaint handling training. We have wide experience of delivering training in topics such as Dealing with difficult situations in Customer Service and Handling complaints Effectively in Customer Service. Increasingly we also deliver Mediation Skills Training.

Customer Service and Sales Training

We work with Business Development functions to deliver training such as Customer Service Relationship Management and Customer Service and Selling Skills.

Management Training in Customer Service

We believe that managers are the key to delivering excellent service. We run a number of training interventions for managers such as Delivering Excellent Customer Service Through People and Service Leadership. We help managers in Setting Customer Service Standards & Customer Service Level Agreements.

We also design and deliver training around culture change and customer service such as Managing Change Effectively in Customer Service.

Customer Service Improvement Training

For managers and businesses who wish to implement service improvements, we hold courses in topics such as Measuring Customer Service Satisfaction and Arranging and Running a Successful Customer Focus Group. Both these courses encourage managers to make the voice of the customer more vocal in their organisation. We also run training in Benchmarking Tools and Techniques for Customer Service and Creative problem solving in Customer Service.

For further information on Stairway customer service training courses email us or call on 01628 526 535. The Stairway Consultancy can also design tailor made customer service training and activities to suit your specific needs.