Personal Effectiveness
At Stairway we provide tailor - made programmes to help individuals use their personal resource in a flexible way to reach outstanding performance.
Organisations rely on the effectiveness of their people to create and build a successful business. Now more than ever individuals need to use their personal resources to maximise their efficiency and effectiveness.
Our expertise lies in helping people at all levels to identify their personal strengths and areas of development, to enhance their skills and maximise their impact.
Our process
The Stairway framework for developing effectiveness involves increasing self awareness, helping individuals set SMART goals and outcomes for improving their effectiveness, choosing approaches to reach these goals, taking action and reviewing outcomes.
We use a blended learning approach to help individuals and teams enhance their performance. We use 360 degree feedback and a range of diagnostic tools such as MBTI, SDI, Prism, EQ-I, Thomas PSS, Insights and FIRO-B to help individuals in this process.
Self Awareness
Understanding what do I do now and how effective this is. We help you increase your awareness in 3 areas
Tailor-made workshops in personal effectiveness
We offer a variety of training workshops around the topics of personal effectiveness. These include:
Maximising your Impact ?
What picture am I creating?
• Assertiveness Skills
• Conflict & Mediation Skills
• Creative Problem Solving
• Developing Self Confidence & Self Esteem
• Effective Communication Skills
• Emotional Intelligence at Work
• High Impact Tender Writing Skills
• Influencing Skills
• Negotiation Skills
• Political Intelligence at Work
• Presenting with Impact
• Stress Management
• Successful Career Management
• Time Management & Organisation
• Understanding Personal Preferences using Myers Briggs Type Indicator (MBTI)
• Using NLP for Business Excellence
Our expert facilitator team use a blended approach to these topics to ensure that we appeal to all learning styles. We can tailor these courses to you individual needs.
Executive Coaching
At The Stairway we have wide experience of providing Executive Coaching to a wide range of individuals in the public, private and third sector.
Executive coaching is a personal opportunity for directors, senior and middle managers to discuss their development issues on a one-to-one basis together with an experienced, professional coach.
Conducted in confidence at a time and place to suit the recipient, executive coaching sessions follow the manager's agenda.
Normally focused around issues of leadership and often linked to 360 degree and psychometric feedback, executive coaching takes place over an agreed period. During this time we help the manager set their own development goals and provide impartial advice and feedback in achieving them.
Our coaches hold Certificates and Diplomas in Coaching Practice. We also run bespoke coaching workshops to increase the competence and confidence of managers in coaching other people at work. Please see Coaching to Improve Performance.The executive coaching we provide is often linked to the Leadership Development Programmes that we run. Please see Leadership Programmes.
Talent Management
Talent management is crucial to the success of any organisation. Organisations are increasingly putting emphasis on talent management as a means of delivering long term competitive advantage through their people.
At Stairway we can help you identify how to attract, identify,  develop and retain skilled individuals We provide consultancy and workshops based on best practice in these areas.
Our process
We use AIDeR to produce a comprehensive talent management structure.
Consultancy in Talent Management
At Stairway we offer consultancy in all aspects of Talent Management. This includes how to:
• Design and facilitate leadership potential assessment centres
• Evaluate and develop performance management systems
• Design and implement coaching and mentoring programmes
HR/Learning and development consultancy
We have over twenty years' experience in the area of HR, Learning and Development and Consultancy. We offer professional advice, one to one coaching and workshops in the following areas:
Accelerated learning techniques
Coaching to improve performance
Conducting a learning needs analysis
Conflict and mediation skills
Consultancy skills
Counselling skills at work
Designing effective training interventions
Delivering high impact training sessions
Dealing with diffcult situations
Effective feedback skills
Evaluating the impact of training
Facilitation skills
Handling disciplinary & grievance situations
Introduction to employment law
Mentoring skills
Presenting with impact
Understanding diversity at work
Understanding personal preferences using Myers Briggs Type Indicator (MBTI)
Using NLP for business excellence
Our courses are designed to ensure that both you and your organisation get the maximum return on investment. All of our courses are delivered by a team of highly qualified, experienced and specialist trainers. They share cutting edge experience in the field in which they train and exemplary presentation skills.
Publications and articles on Personal Effectiveness, Talent Management and Learning and Development
Please see our publications and articles section for a wide range of material on this topic.
Accentuate the Positive
Counselling Skills at Work
Customer Focussed Leaders
Development of Senior Managers
Developing Senior Managers
Keeping the Best: employee retention in a service environment
Learning Needs Analysis
Read our latest article on Team Effectiveness
Revitalising Teams: How to stay Effective in a Changing World
Running Effective Customer Focus Groups
Effective Communication skills
Facing the devil in the detail
Listen and Learn
Management Development Training
Measuring Customer Service Effectiveness
Rewarding Service Success
Service Standards and Service Level Agreements
Stress management
The performance management cycle
Time management and organisation
Understanding organisational culture 
Using refelctive practice as part of learning needs analysis
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