Benchmarking Tools and Techniques

The aim of this course is to provide you with an understanding of  benchmarking and the process, tools and techniques for undertaking a benchmarking study.

Who should attend?

Anyone who wishes to benchmark their organisations products or services.

Benefits:

By the end of the course you will be able to:

• Describe the purpose and the process of benchmarking
• Identify the different types of benchmarking available
• Apply a number of tools and techniques to benchmark in a rigorous manner
• Present benchmarking findings in an understandable way to gain buy-in and acceptance to recommendations

Course Overview:

• What is benchmarking?
• The process of benchmarking
• Identifying external and internal measurement
• The use of tools, techniques and practices
• Case studies
• Assessing the methods and applications
• Presenting benchmarking findings
• Action planning

Style of the Course: The course is highly active and participative. During the workshop participants undertake activities, exercises and discussions to help them put what they learn into practice.

Course length: One day Workshop 09.00 to 17.00 with an hour for lunch

Course venues: London & Birmingham

2008 Course dates: June 11 & October 14. Other course dates available on request.

Price: £450 plus VAT. We provide discounts when booking 3 or more delegates. We can also run this course for you in-company at favourable rates for 4 or more people. Please contact us on 01628 526535 or info@thestairway.co.uk

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