Negotiation skills
Any one who would like to improve their confidence and competence when negotiating
By the end of the workshop you will be able to:
• Describe the different phases of and approaches to negotiation
• Apply active listening skills and appropriate questioning skills in negotiation
• Use YES sets to move towards agreement
• Effectively manage a negotiation situation and arrive at a desirable outcome
• What is negotiation? When and why negotiate?
• Styles of negotiation
• The phases of negotiation
• The importance of preparation
• NLP techniques for creating rapport on the telephone
• Active listening skills
• Needs definition - using effective questions to identify needs
• Practice session with feedback on creating rapport, active listening and effective questioning
• YES sets and their use - scenario exercise
• Reaching agreement - the DEAL process
• Negotiation practice
• Action planning
One day workshop 09.00 to 17.00 with an hour for lunch.
We can run this course for you in-company at favourable rates for 4 or more people. Please contact us on 01628 526535 or info@thestairway.co.uk