Customer Experience Relationship Management

The aim of this workshop is to equip you with the skills and confidence to successfully manage client relationships

Who should attend?

Managers, supervisors and staff responsible for managing customer service.

Benefits:

By the end of the workshop you will be able to:

• Identify your most important customers and understand how to manage your relationship with them
• Adopt  techniques to improve client perception of your service
• Identify moments of truth in your service delivery form the client's perspective
• Motivate and empower the customer experience team to deliver exceptional service
• Assess your current CRM strategy and develop an action plan to ensure competitive advantage

Course Overview:

• What is effective customer relationship management?
• How effective are you and your organisation at managing client relationships?
• Moments of truth in service delivery
• Improve the way your clients perceive the service they receive
• Handling customer complaints and issues
• Empowering and motivating the customer experience team

Style of the Course:

The course is highly active and participative. During the workshop participants undertake activities, exercises and discussions to help them put what they learn into practice

Course Length:

One day Workshop 09.00 to 17.00 with an hour for lunch.

We can run this course for you in-company at favourable rates for 4 or more people. Please contact us on 01628 526535 or email us.