Conflict & Mediation Skills Training

The aim of this course is to equip you with techniques, tools and tips for resolving conflict in a confident and understanding manner in order to  build good relationships

Who should attend?

Any manager, HR/ learning and development professional or member of staff who would like to who would like to improve their ability to handle conflict and mediate in difficult situations.

Benefits:

By the end of this workshop you will be able to:

• Recognise the importance of good relationships in the workplace
• Identify your preferred approach to handling and resolving conflict
• Apply key principles, techniques and tips when resolving conflict at work
• Through skills practice build your confidence to tackle conflict at work

Course Overview:

• What are the causes of conflict in the workplace?
• How do you react to conflict?
• Key principles for dealing with conflict
• Tools and techniques to act as an effective mediator
• Practice session with feedback
• Action planning

Style of the Course:

The course is highly active and participative. During the workshop participants undertake activities, exercises and discussions to help them put what they learn into practice.

Course Length:

One Day Workshop 09.00 to 17.00 with an hour for lunch.

We can run this course for you in-company at favourable rates for 4 or more people. Please contact us on 01628 526535 or email us.