Training Courses in Customer Service and Service Excellence

We offer open courses in the following topic areas:

Arranging and running a successful customer focus group
Benchmarking tools and techniques
Effective Communication Skills
Creative problem solving
Customer care on the telephone
Customer relationship management
Customer service and selling skills
Dealing with difficult situations
Delivering excellent customer service face to face
Effective business writing
Emotional intelligence at work
Handling complaints effectively
ICS First impressions
Managing change effectively
Measuring customer satisfaction
Service leadership 
Setting service standards & service level agreements
Selling in a customer service environment
Understanding customer types


High Quality Training

Our courses are designed to ensure that both you and your organisation get the maximum return on investment. All of our courses are delivered by a team of highly qualified, experienced and specialist trainers. They share cutting edge experience in customer service and exemplary presentation skills.

Tailor made

We can tailor-make these and other courses to the needs of your organisation.  We can run courses in-house for you at favourable rates. Please contact us on 01628 526535 or info@thestairway.co.uk

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Our Services

Customer Service and Service Excellence

Customer Service Diagnostics

Other Training Courses

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