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The Manager as Service Provider - video

One of the most fundamental changes for many manager has been their transition from supervisor to service provider. Peter Quarry, Sarah Cook and Mike Robson discuss this change including:
• The manger's role in internal and external service;
• The concept of the internal customer;
• The manager as service provider to the team;
• Role modelling good service;
• Developing the provider role;
•Creating a service culture

The Manager as ... Video Series provides managers and team leaders with a context fo their role; skills and techniques they can adopt and apply; and an understanding of how to develop thier role, within their day-to-day activities as a manager.

The series is ideal for:

•Developing through learning centres
•Pre-course preparation and post-course consolidation
•An introduction to furhter devleopment
•An instant guide to some of the key management roles

Running time : 15 minutes

The Manager As Video Series is also available as an
eight volume set 9 999 99591 8.

Not available from Gower in Canada, South East Asia and Australia.

£75.00+VAT + carriage
ISBN: 9 999 99546 2
VHS Video

To purchase this video please contact info@thestairway.co.uk or telephone 0044 (0) 1628 526535

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