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Stairway Consultancy and the Institute of Customer ServiceThe Stairway Consultancy has become one of the Institute of Customer Service's ServiceFocus Business Partners. ICS ServiceFocus is a suite of training modules, developed by the Institute of Customer Service, aimed at: • helping front-line staff develop their understanding and skills as a Customer Service Professional • equipping managers to manage service delivery • educating managers and owners/directors in developing a service strategy and culture. The first of these courses, ICS FirstImpressions, is a 20 hour activity-based improvement module for front-line staff which gives individuals a stimulating blend of information, ideas and knowledge to improve their customer service delivery. It comes complete with a 120 page Participant Guide. On successful completion, delegates receive: • an ICS Customer Service Foundation Certificate • one year's free ICS Foundation Membership Two additional modules are also available: • Service Strategy • Service Management.
More ... Customer Service and Service Excellence Customer Service Diagnostics Other Training CoursesOther Articles and Publications The Stairway Consultancy is accredited to deliver all of these programmes. For further information, please call + 44 (0) 1628 526535 or email info@thestairway.co.uk
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