 |
 |
||||||||||||||
|
|||||||||||||||
|
|||||||||||||||
|
|
|||||||||||||||
|
|||||||||||||||
The Stairway Consultancy and the Institute of Customer ServiceThe Stairway Consultancy has become one of the Institute of Customer Service's ServiceFocus Business Partners. ICS ServiceFocus is a suite of training modules, developed by the Institute of Customer Service, aimed at: • helping front-line staff develop their understanding and skills as a Customer Service Professional • equipping managers to manage service delivery • educating managers and owners/directors in developing a service strategy and culture. The first of these courses, ICS FirstImpressions, is a 20 hour activity-based improvement module for front-line staff which gives individuals a stimulating blend of information, ideas and knowledge to improve their customer service delivery. It comes complete with a 120 page Participant Guide. On successful completion, delegates receive: • an ICS Customer Service Foundation Certificate • one year's free ICS Foundation Membership Two additional modules will be available later this year: • Service Strategy • Service Management.
The Stairway Consultancy is accredited to deliver all of these programmes. For further information, please call + 44 (0) 1628 526535 or email info@thestairway.co.uk |
|||||||||||||||
| home | about us | clients | services | publications | open courses | contact | site map | |||||||||||||||
